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Box Office Ticket Seller with FITTEAM Ballpark of the Palm Beaches in West Palm Beach · FL

FITTEAM Ballpark of the Palm Beaches jobs
Sports Jobs in West Palm Beach · FL
Ticket Operations: Box Office Ticket Seller
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THIS ROLE WILL START FEBRUARY 2020, AND END AFTER SPRING TRAINING 2020.
Title: Gameday Operations- Box Office Ticket Seller
Department: Stadium Operations
Classification: Part-Time/Non-Exempt/ Seasonal

Ballpark of the Palm Beaches is the Spring Training home to the Houston Astros and Washington Nationals. This two-team location is a state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.
In this role, you will be an essential part of the game experience and help build memories that last a lifetime. Individuals must be willing and able to ensure excellent customer service to every visiting fan. This position requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

Essential Duties and Responsibilities:
  • Help the Ballpark at Palm Beaches stay “game-ready” by fulfilling your assigned game day duties while exhibiting exceptional customer service skills and a positive attitude.
  • Answer questions concerning events, tickets, schedules and providing information concerning coming attractions.
  • Selling, refunding, upgrading and exchanging multiple types of tickets.
  • Collecting, accounting for and depositing all monies that have been received or generated.
  • Collecting, validating and reporting all coupons, flyers, vouchers, gift cards and other material predicating offers of discounted and/or complimentary tickets.
  • Complete and balance daily sales reports.
  • Provide excellent customer service such as greeting, serving and thanking all of our loyal patrons.
  • Determine entitlement to and distribute all Will Call tickets.
  • Stay up-to-date on safety and security for all that enter the ballpark.
  • Possess a high level of honesty and integrity.
  • Able to follow directions and work well within team setting.
  • Ability to work irregular/extended hours, including nights, weekends and holidays as needed. Game days could range from 3- 7 working hours.
  • com experience preferred.
  • Other duties as assigned.

Qualifications:
  • High school diploma or GED preferred.
  • Must be customer-service oriented and have a fan-friendly attitude.
  • Ability to figure simple mathematical problems.
  • Ability to communicate effectively with staff and customers.
  • Professionalism.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
  • Bilingual is a plus.
Physical Requirements of the Job:
  • Position may require standing for long periods of time, walking long distances and/or climbing up/down stairs.
  • Specific vision abilities required by this job include close vision and distance vision.
  • May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 20lbs on occasion.

Work Environment:
Majority of time will be spent in indoor, climate-controlled environment. Job may require employee to function in a in a high activity and heavily crowded outdoor professional sports venue/environment. Employee may also be exposed to weather of varying degrees for extended periods of time while performing the duties of this job.

Job Type: Part-time
Salary: $12.00 /year

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