Department: Stadium Operations

Reports to: Director, Ballpark Operations

Classification: Full-Time/Non-Exempt

Summary/Objective

The Ballpark of the Palm Beaches is the Spring Training home to the Houston Astros and Washington Nationals. This is a two-team state-of-the-art facility designed for year-round use through Spring Training games, amateur baseball, non-baseball sporting events, community events along with banquets, corporate events, weddings and more.

As a member of the Stadium Operations Supervisory Team, you will be an essential part of the game experience and help build memories that last a lifetime. In this role, you will assist management with the safe and efficient operation of The Ballpark of the Palm Beaches all while creating a fun and friendly atmosphere as we strive to deliver enjoyable guest experiences combined with the best entertainment value available.

Essential Functions & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervises gameday operations staff by training to and maintaining ballpark standards, policies and procedures under the direction of management.
Assists management with gameday operations and procedures; monitoring assigned areas for policy compliance, safety concerns and guest/staff behavior.
Completes assigned work tasks, ensuring the ballpark stays “game-ready” always. This includes daily cleaning of the stadium and small repairs; weekly smaller projects and monthly larger projects.
Analyzes, facilitates and resolves any issues to diffuse potential situations (notifying management if needed).
Performs opening and closing procedures as necessary for non-spring training events. On-site point of contact for some stadium events (set-up to break-down): communicating stadium preparation and staffing needs; responding to any issues arising during an event; and returning the stadium to meet organizational standards by cleaning and addressing any maintenance issues with executive staff.
Stay up-to-date on safety and security procedures and protocols for all that enter the ballpark. Enforcing standard operating procedures.
Involved with event management and logistics for various facility rentals.
Assist in the proper control and care of inventories of supplies and equipment in maintaining stadium.
Provide superior customer service via written, phone and face- to-face communication in response to guest related issues and concerns.
Communicate in a consistent and on-going basis with the Director, Stadium Operations.
Able to take initiative and/or work in an independent setting.
Ability to work irregular/extended hours, including nights, weekends and holidays as needed.
Other duties as assigned.

Education and/or Experience & Skills:

Required

High school diploma or GED required.
Minimum of one-year work experience in a customer service or hospitality environment required.
Minimum one-year supervisory experience in a customer service environment preferred.
Strong communication skills- ability to communicate with staff.
Excellent time management and organizational skills; ability to assist management with the direction the work activities of gameday staff.
A passion for working with and helping people.
Ability to maintain a positive attitude while handling difficult situations.
Intermediate knowledge of PC based computer applications.
Abe to operate equipment at a basic level (golf carts, power tools, etc.)
You must be a local resident, or willing to relocate.

Preferred

Experience at a sports venue or with a sports team.
Experience with Microsoft Excel, Word and Powerpoint.

Supervisory Responsibility

During spring training this position supervises part-time gameday staff. Outside of spring training, this position, when applicable, may manage and assist with stadium events. This position has supervisory responsibilities over certain gameday employees of the operations department and is involved in the hiring of the employees within that department.

Work Environment

This job operates in both an outdoor and office setting. This role routinely uses standard office equipment such as computers, phones and photocopiers. The noise level is usually moderate but can be loud within the stadium environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close and focused vision. Ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time. Position may require standing for long periods of time, walking long distances and/or climbing up/downstairs or ladders. May be required to stoop, kneel, crouch to lift/move/carry items weighing up to 25lbs on occasion.

Position Type and Expected Hours of Work

This is a full-time position, and normal hours of work and days are Monday through Friday, 9 a.m. to 5 p.m. Ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.

Travel

Rare travel may be expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Experience

Preferred

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