Department: Operations

Reports to: Senior Manager, Events & Guest Services

Classification: Part-Time / Non-Exempt (Seasonal)

Summary/Objective

The Fayetteville Woodpeckers take pride in the excellent service provided to our fans and guests each time they come to a ballgame or event at Segra Stadium. We have established very high standards that we expect each employee to follow. The job entails a great deal of walking, climbing stairs, and standing on concrete surfaces in both cold and extremely hot weather. Ushers are expected to serve the guests while creating a fun and family-friendly environment. Fayetteville Woodpeckers home games run April 9 – September 8, 2023; opportunities to work events post-season may arise.

Essential Functions & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly
• Verify tickets to make sure fans are in the appropriate sections
• Distribute programs and other promotional items to fans and guests as required
• Provide event information and general ballpark directions
• Thorough knowledge of Segra Stadium policies, procedures, and safety protocols
• Respond to fans who need medical assistance around assigned area
• Guide guests to ticketed seats, suites, and special access areas within ballpark
• Patrol aisles, concourses, and other areas as assigned, maintaining a sharp watch for potential problems. If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event
• Perform other duties as assigned

Education and/or Experience & Skills

Required

• Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive, and able to intervene in conflict situations
• Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
• Must be available to attend training sessions, stadium tours, and other events as necessary throughout the year
• Must be reliable and exhibit commitment to meeting both the work schedule and job requirements

Work Environment

Job may require employee to function in a high activity and heavily crowded outdoor professional sports venue/environment. Employee may also be exposed to weather of varying degrees for extended periods of time while performing the duties of this job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel and talk or hear. The employee is regularly required to stand, walk, climb stairs, and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. Must be able to stand for up to four (4) hours at a time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Ability to read and comprehend simple instructions, short correspondence, and memos.

Position Type and Expected Hours of Work

This is a part-time and seasonal position. Ability to work a flexible schedule, including evenings, weekends, and holidays. Must be available to work weekdays, weeknights, and weekends during baseball season. Must be available to arrive up to one (1) hour prior to game time.

Travel

Travel is not expected in this role.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Experience

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