This position requires an organized, detail-oriented and personable applicant who wants to work with a first class professional baseball organization in hosting 51 regular season home games and a variety of special events. The candidate should be a hardworking, team-player who is seeking an opportunity for growth. The Box Office Coordinator will work with the Ticket Operations Manager to execute the day-to-day operations of our ticketing department and box office. Additionally, the candidate will help oversee the distribution and fulfillment of all tickets pertaining to plans, groups, individuals, etc.
Responsibilities include, but are not limited to:
- Achieve an established revenue goal by selling ticket plans (season, mini, flex) and group tickets through a combination of outbound calls, prospecting, lead generation, inbound traffic, and in-person meetings. This role will have a significant focus on sales and revenue generation prior to the start of the season in May.
- Assist in the supervision of a 10-15 person part-time staff.
- Acquire a working knowledge of the team's ticketing system.
- Assist the Ticket Operations Manager in running all aspects of the day to day operations of the ticket office, including taking orders, fulfillment, printing and distributing tickets (Full Season, Mini Plans, Flex, Group, Picnic, and Single Game tickets).
- Fulfill individual game ticket orders in person, on the phone, and online.
- Fulfill and update Group Contracts accurately as they are submitted.
- Help in the adherence of Ticket Office policy with respect to customer service and other ticketing issues.
- Answer incoming calls regarding ticket sales and general information.
- Maintain an account database utilizing the team's ticket or CRM system.
- Manage data entry and database management for specific ticket promotions.
- Identify and execute marketing strategies using database of consumers
- Identify & reach out to potential/new plan holders based on data collected.
- Completing all other duties as assigned by the President, General Manager, Assistant General Manager, Director of Hospitality, and Ticket Operations Manager.
Qualifications:
- Bachelor degree .
- Previous Ticket Office experience is preferred.
- Previous experience in a sports, entertainment, or live event setting is preferred.
- Ability to effectively multi-task in a fast paced environment.
- Strong customer service skills.
- Ability to maintain calm and professional demeanor in the face of adversity.
- Ability to be at the stadium long hours including night, weekend and holiday events.
- Self-motivated without needing constant direction.
- An organized and goal oriented individual.
- Must have basic computer skills (Excel, Word, PowerPoint, etc.)
- Strong communication and organizational skills.
- Must be enthusiastic with a desire to learn through hands on experience.
- Must be a team player with leadership skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
