The Ottawa Titans are seeking a highly organized, enthusiastic, and proactive Office Administrator to join our dynamic Front Office team. This is a full-time, permanent, entry-level position set to begin in September. Work hours will vary between the offseason and baseball season and will include some evenings and weekends.
As the first point of contact for many of our fans, you’ll play a pivotal role in enhancing their experience with outstanding customer service. We’re looking for someone familiar about the sports and entertainment industry, fluent in both French and English, and eager to contribute to a fast-paced and exciting work environment.
You will report directly to the General Manager and collaborate closely with all departments to ensure smooth day-to-day operations.
Key Responsibilities:
Manage front office operations, acting as the main administrative contact for visitors and staff.
Provide exceptional customer service by answering calls, addressing inquiries, and ensuring fans and ticket holders are fully satisfied.
Handle office supplies, inventory management, and organization of the front desk area.
Facilitate and assist with ticket and merchandise sales during office hours.
Maintain a tidy and organized front desk and lobby, implementing best practices for office management.
Keep accurate records of all office documents and maintain organized filing systems.
Support in the creation and management of newsletters and social media content, from planning and writing to sourcing images and graphic content.
Research local events and coordinate the Titans' Street Team and Mascot appearances with event organizers.
Assist the General Manager with special projects and administrative tasks as required.
Provide support to other departments as needed to help achieve team goals.
Perform other duties as assigned.
What We’re Looking For:
Bilingual (Fluent in both French and English).
Previous customer service experience in an office environment is required.
Strong ability to work independently, self-motivate, problem-solve, and thrive in a fast-paced setting.
Excellent communication skills – both verbal and written – and a passion for providing exceptional customer service.
Proactive, strategic thinker with a knack for problem-solving and creative solutions.
Adaptable, approachable, and compassionate with a positive attitude.
Detail-oriented, highly organized, and proficient in Microsoft Excel and other office tools.
Graphic Design experience (Adobe Photoshop, Canva) is a plus.
Canadian citizenship, residency, or valid work permit is required.
Why Join Us?
As a member of the Ottawa Titans family, you will be part of an exciting, fast-paced environment, where every day brings something new. We offer a supportive, collaborative team atmosphere and the chance to contribute directly to the continued growth and success of the team.
