The Box Office Manager for the New York Boulders is responsible for overseeing all ticket sales, customer service, and box office operations for the team. This role involves managing ticketing systems, assisting with game-day operations, and ensuring a smooth, positive experience for fans purchasing tickets and attending events. The Box Office Manager will be the primary point of contact for fans, coordinating the sale of tickets for both home games and special events.

Key Responsibilities:

Ticket Sales and Management:

- Manage all aspects of ticket sales, including individual game tickets, season tickets, group sales, and special promotions.

- Oversee the implementation and operation of the ticketing system (physical and online).

- Track ticket sales data and generate reports to assist in forecasting and marketing efforts.

- Ensure that all ticketing policies are adhered to, including refunds, exchanges, and will-call procedures.

Customer Service:

- Provide outstanding customer service to ticket buyers, addressing inquiries, resolving issues, and providing information about games, events, and stadium policies.

- Train and supervise box office staff to ensure high standards of customer interaction.

- Handle complaints and problem-solving in a professional and timely manner, ensuring fan satisfaction.

Game Day Operations:

- Supervise ticket sales on game days, ensuring the proper functioning of ticket windows, kiosks, and online platforms.

- Coordinate with the operations team to ensure that tickets are distributed properly (e.g., will call, media passes, VIP access).

- Work with security and event staff to ensure smooth entry for all attendees.

Group Sales & Promotions:

- Assist in the development and execution of group sales strategies, including corporate partnerships, schools, and fan clubs.

- Implement ticket promotions and discounts as required to drive attendance and fan engagement.

- Track and fulfill group sales orders, ensuring proper seating arrangements and special accommodations.

Financial Management:

- Responsible for daily cash reconciliation and deposits, ensuring that ticket sales are accurately recorded and processed.

- Manage the box office budget, ensuring efficient allocation of resources and adherence to financial goals.

- Monitor ticket revenue and report on financial trends to the management team.

Marketing and Community Engagement:

- Collaborate with the marketing team to promote ticket sales through various channels, including social media, email campaigns, and community outreach.

- Assist in creating and promoting special ticket packages, fan events, and other promotional activities.

- Actively engage with local organizations to drive ticket sales and fan engagement.

Qualifications:

Education & Experience:

- High school diploma or equivalent required; college degree in sports management, business, or related field preferred.

- Previous experience in ticket sales, customer service, or event management, preferably in a sports or entertainment setting.

- Familiarity with ticketing software (such as Tickets.com or similar platforms) is preferred.

Skills:

- Strong organizational skills and attention to detail

- Excellent communication and interpersonal skills.

- Ability to manage a team and work in a fast-paced, high-pressure environment.

- Ability to analyze sales data and generate reports.

- Strong problem-solving and conflict resolution skills.

- Proficient in Microsoft Office Suite (Excel, Word, etc.).

Physical Requirements:

- Ability to work flexible hours, including nights, weekends, and holidays, based on the schedule of games and events.

- Must be able to lift and move ticketing materials (up to 25 lbs).

Compensation & Benefits:

- Competitive salary based on experience.

- Opportunity to work in a dynamic and exciting sports environment.

- Potential for career advancement within the organization.

Application Process:

Interested candidates should submit a resume and cover letter outlining their relevant experience and interest in the position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.