DEPARTMENT OVERVIEW:
The Evergreen Fenway team is committed to creating memories for guests who visit Fenway for unique non-baseball experiences. We focus on both private and ticketed live events. Our team strives to be at the forefront of Boston’s hospitality and tourism industry by giving thoughtful, gracious service to ensure our clients’ vision comes to life and our guests enjoy unforgettable events in an iconic, distinct Boston setting.
POSITION OVERVIEW:
An Event Assistant provides support with on-site event execution/supervision. In this role, you will develop a broad and comprehensive view of the private event and public ticketed event business at Fenway Park. This guest-facing position requires strong service skills, attention to detail, and a friendly, outgoing demeanor.
The hourly rate for this role is $21.50.
RESPONSIBILITIES:
- On-site event support and supervision including overseeing event space preparation, greeting clients and vendors, load-in/setup, event execution, event close/load-out, as well as liaison with all operating departments.
- Provide on-site support to Event Managers by coordinating the execution of all event logistics and timelines.
- Maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees.
- Regular checks with onsite operating departments for updates on overall operations, and general feedback.
- Ability to support multiple events at once, serving as the primary liaison to clients and ballpark operations personnel.
- Track, investigate, and resolve all client feedback to provide recommended improvements.
- Solicit and summarize written post-event details to the Evergreen Fenway Team.
- Participate in site visits, pre-event planning calls, and event coordination meetings, as necessary.
- Provide in-office administrative support to Event Operations and Sales staff to help streamline planning and execution processes.
- Provide administrative support for all department projects.
CHARACTERISTICS/QUALIFICATIONS:
- Prior experience working with a high level of intensity and focus on commitment to meeting and exceeding customers’ expectations.
- Excellent interpersonal, verbal, and written communication skills and the ability to work well across departments, with clients and with business partners.
- Strong organizational and problem-solving skills with the ability to interact professionally with individuals inside and outside the company.
- Works well and stays calm and gracious under pressure while multi-tasking.
- High degree of professionalism in appearance and conduct.
- Ability to work evenings, weekends, and holidays, specifically during the Spring/Summer.
- Prior customer service work experience within fast-paced, high-energy work environments preferred.
- Proficiency and experience working with Microsoft Office, Microsoft Excel, and experience with Tripleseat are preferred.
At the Boston Red Sox we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
