The Richmond Flying Squirrels are seeking an experienced Usher Supervisor to lead our usher team in creating an exceptional fan experience at every home game and special event at CarMax Park. This position oversees 15–25 ushers per event, ensuring each section is properly staffed, policies are upheld, and guests enjoy a safe, fun, and welcoming atmosphere. The Usher Supervisor serves as the on-site leader for the usher team, supporting the Guest Experience Manager with all game day operations while setting the standard for the team.

· Lead and support usher staff throughout all events.

· Oversee pre-event setup, usher assignments, and break rotations.

· Conduct pre-shift meetings to communicate event details and expectations.

· Ensure ushers are providing top-tier customer service and upholding all ballpark policies.

· Respond promptly and professionally to guest issues, incidents, or emergencies.

· Coordinate with other departments (Security, Operations, Food & Beverage, etc.) to maintain a safe and welcoming environment.

· Report any incidents, maintenance needs, or guest feedback to the Guest Experience Manager.

· Assist with post-event wrap-up, including usher check-out, area inspections, and event reports.

· Lead by example and set the standard for professionalism, enthusiasm, and “Have FUNN” energy.

· Previous leadership experience in guest services, hospitality, or event operations (sports venue experience preferred).

· Strong communication and problem-solving skills.

· Ability to thrive in a fast-paced environment while effectively managing multiple tasks and priorities.

· Demonstrates genuine enthusiasm and a positive attitude that contributes to an engaging and energetic fan experience.

· Ability to remain calm, professional, and organized under pressure.

· Must be available for all home games and special events, including pre- and post-event shifts.

· Must be at least 18 years of age.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.