Richmond Flying Squirrels
Group & Ticket Sales Executive
Richmond Flying Squirrels - Entry Level
Richmond, VA
Ticket Sales & Service · Ticket Sales · Client Relations/Customer Service
$40,000 - $47,000 / year
2
1
hours ago
JOB SUMMARY:
The Richmond Flying Squirrels are seeking a driven and enthusiastic Group & Ticket Sales Executive to drive ticket revenue through the sale of individual, group, and hospitality tickets. With a focus on relationship-building and creativity, this role helps grow and energize our fan community through exceptional group experiences and memorable gamedays. The successful candidate will build and strengthen client relationships, generate new sales opportunities, and ensure that every guest has an exceptional experience.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
- Drive revenue by generating new group and hospitality sales through proactive outreach, including cold calls, prospecting, networking, and referrals from existing clients.
- Provide timely and accurate updates on sales activity, pipelines, account management, and performance metrics during weekly meetings with the Group & Ticket Sales teams.
- Consistently meet and exceed weekly, monthly, and annual sales goals to contribute to the department’s overall revenue objectives.
- Partner with the Premium Hospitality team to ensure all catering and service needs for hospitality areas are fulfilled with exceptional customer service and attention to detail.
- Engage with existing and prospective clients during home games to strengthen relationships and identify new sales opportunities.
- Create and execute group sales strategies to support theme nights and special event initiatives.
- Manage ticket processing through ProVenue and FEVO, while maintaining accurate client and lead records within our CRM.
- Support sales efforts for 804Live events, including WinterWorld, by meeting or exceeding established sales goals.
- Represent the organization at games, community events, networking opportunities, and other initiatives to generate leads and strengthen relationships.
- Perform other duties as assigned.
QUALIFICATIONS:
- One year of ticket sales experience, demonstrating success in revenue generation, client acquisition, and account growth.
- Excellent verbal and interpersonal communication skills with a strong commitment to customer service.
- Previous experience working in professional sports preferred.
- Highly organized and self-motivated, with excellent time management skills.
- Strong attention to detail and the ability to manage multiple tasks effectively in a fast-paced environment.
- Proven ability to exercise sound judgment, cultivate relationships, and identify new business opportunities within a collaborative team environment.
- Proficiency with CRM systems and Microsoft Office applications, including Word, Excel, and Outlook.
- Flexibility to work evenings, weekends, holidays, and extended hours as required by the baseball schedule and business needs.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is constantly required to stand, walk, climb stairs, speak, and hear/listen. The employee is frequently required to sit. They are occasionally required to lift, carry, push, pull, handle, grasp, and employ eye/hand/foot coordination. The position requires constant light or moderate work and occasionally work that requires heavy physical effort. The position is occasionally exposed to extreme heat and humidity and frequent elevated noise levels.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
