ABOUT THE COMPANY:
The Richmond Flying Squirrels, Double-A Eastern League affiliate of the San Francisco Giants, have established themselves as one of the most recognizable brands in Minor League Baseball since their inaugural season in 2010. Guided by three pillars – be different, be impactful and have FUNN – the organization has ingrained itself in Central Virginia, annually reaching more than 10,000 students through the club's education programs while making 400-plus community appearances. Additionally, the team has renovated multiple youth baseball and softball fields across the city and have awarded numerous higher education scholarships through its 501(c)(3) nonprofit, Flying Squirrels Charities. The Flying Squirrels consistently rank among the top-drawing teams in MiLB having led all 30 Double-A teams in total and average attendance each of the past three seasons. Now looking forward to the 2026 season, the Flying Squirrels are excited to start their next chapter at the new CarMax Park!
JOB SUMMARY:
The Richmond Flying Squirrels are seeking a highly motivated and passionate self-starter to join their dynamic sales team. The Box Office Manager role is responsible for delivering a seamless ticketing experience, managing box office staff, maintaining ticket inventory, and supporting sales initiatives. They will also create weekly financial reports and facilitate all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing, staff management, and customer service.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
- Oversee the creation of staff work schedules and ensures proper staffing for Richmond Flying Squirrels home games and the CarMax Park special events schedule.
- Implement training programs for full-time and part-time staff.
- Handle incoming sales calls from prospective clients for all ticketing inquiries.
- Assist in maintaining the seating manifest and ticket inventory.
- Develop and implement comprehensive ticket sales programs for individual tickets and ticket packages in collaboration with other departments.
- Work with Membership Services department to ensure proper tracking of Season Ticket Member experience and benefits.
- Responsible for the accurate accounting and reconciliation of daily cash receipts and ticket sales for each ticketed event.
- Create weekly sales reports to share with the management team.
- Coordinate ticketing needs for all front office staff and Flying Squirrels team requests.
- Represent the Flying Squirrels at community events throughout the year.
- Manage the Box Office and Will Call for Richmond Flying Squirrels home games.
- Support Special Events department for any ticketing needs for outside events.
- Other duties as assigned.
QUALIFICATIONS:
- Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
- Minimum of 3 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
- Customer service oriented, with strong interpersonal abilities and excellent verbal and written communication skills demonstrated.
- Demonstrated ability to develop & execute strategic plans to meet both short- and long-term business goals.
- Proven track record in exceptional judgment, problem solving, relationship building, and generating new business in a collaborative and fast-paced environment.
- Two years or more of experience with tickets.com or similar ticketing system and previous experience with a Customer Relationship Management (CRM) system is required.
- Self-motivated with exceptional attention to detail.
- Ability to multi-task and balance numerous business relationships in a professional manner.
- Proficiency demonstrated in Microsoft Office Suite.
- Must be flexible to frequently work extended hours including nights, weekends, and holidays as required.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
The position is occasionally exposed to extreme heat and humidity and frequent elevated noise levels. While performing the duties of this position, the employee is constantly required to stand, walk, climb stairs, speak, and hear/listen. The employee is frequently required to sit. They are occasionally required to lift, carry, push, pull, handle, grasp, and employ eye/hand/foot coordination. The position requires constant light or moderate work and occasionally work that requires heavy physical effort.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
