Job Title: Manager, Ticket Sales & Community Relations
Reports To: Director, Ticket Sales
Contract Type: Permanent, full-time
Hours: Mon-Fri as required, weekends and holidays as needed
Location: Ontario, CA
Pay Range: $47,000 - $60,000 + commission, nonexempt

Position Overview:

The Ontario Professional Baseball Club is seeking a dedicated and enthusiastic Manager of Ticket Sales & Community Relations to lead the organization’s community engagement efforts. This role will focus on developing relationships with local non-profits, schools, and community groups while managing programs that strengthen the club’s ties to the community. The ideal candidate will have a passion for ticket sales, community service, strong organizational skills, and the ability to execute meaningful programs that make a lasting impact.

Essential Duties and Responsibilities:

Community Programming:
- Plan, manage, and execute community outreach programs such as school visits, charity auctions, military appreciation nights, and mascot appearances.
- Oversee ticket donation programs and community-focused theme nights at the ballpark.
Ticket Sales:
- Actively sell group ticket packages and fundraising programs to community partners, including schools, non-profits, and corporate groups.
- Maintain a personal sales goal, consistently working to meet or exceed monthly and annual ticket sales targets.
- Use CRM systems to track sales activity, manage leads, and maintain customer relationships.
Community Engagement:
- Serve as the club’s ambassador to local non-profits, schools, and community organizations.
- Develop and maintain relationships with key community leaders and organizations.
Event Coordination:
- Organize and execute community-focused events at the ballpark, such as holiday events, STEM days, and first responder recognition nights.
- Schedule and manage player and mascot appearances at community events.
Collaboration:
- Work with the ticketing department to create fundraising opportunities for local organizations.
- Partner with the marketing team to promote community initiatives through social media and other channels.
Operations and Reporting:
- Track and report community impact metrics, including donations, volunteer hours, and program participation.
- Oversee hiring and management of community relations interns.
Game Day Responsibilities:
- Manage community programs during home games, ensuring smooth execution of in-game promotions and special events.
Other Duties:
- Perform additional tasks as assigned by the Director of Marketing.

Qualifications:

Proven experience in community relations or a related field, preferably in sports or entertainment.
Strong organizational and planning skills.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including nights, weekends, and holidays.
Proficiency in Microsoft Office Suite and CRM systems.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.