The Ticket Operations Coordinator will support the overall ticket operations function, assisting with event builds, ticket fulfillment, customer service, box office operations, and general day-to-day ticketing needs. This role works closely with the Ticket Sales, Marketing, and Operations teams to help ensure a seamless ticketing experience for fans and partners.
Essential Duties and Responsibilities:
- Assist with the creation and maintenance of events in the ticketing system
- Build and manage price codes, plans, promotions, qualifiers, and holds
- Process season, group, and hospitality ticket orders
- Support the Sales and Service teams with order entry, ticket fulfillment, payments, and mobile delivery
- Provide excellent customer service in-person, over the phone, and via email
- Serve as a resource on game days for ticket resolution, customer service, and Will Call
- Maintain seating manifests and coordinate inventory across all ticket types
- Help fulfill internal ticketing needs, including reprints, holds, and ticket donation requests
- Participate in event-day box office operations and assist in overseeing part-time staff
- Support special events and non-baseball programming as needed
- Other duties as assigned
Qualifications:
- Bachelor’s Degree preferred; Business, Sports Management, or related field a plus
- Ticketing experience or familiarity with TDC preferred
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Able to multitask and work effectively in a fast-paced environment
- Comfortable working independently and as part of a team
- Willingness to work evenings, weekends, and holidays as required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
