Title: Fan Ambassador
Department: Gameday Operations
FLSA Status: Non-exempt/Seasonal
Part time March-September
Reports To: Director, Ticketing
Summary:
Fan Ambassadors are responsible for using a positive and customer-friendly approach when assisting fans in their assigned seating area within Werner Park.
Responsibilities:
- Engage and interact with Storm Chasers fans
- Check all tickets as fans arrive to their seats
- Clean assigned seating areas prior to gates opening
- Be aware of surroundings as it pertains to guest safety and assist fans with first aid or security needs
- Deliver exceptional customer service
- Learn and retain stadium, ticket, and promotional information
- Assist front office staff with greeting, organization and support at ballpark gates as assigned/directed
Knowledge and Skill Requirements:
- Must be willing to submit to a background screen; any offer of employment is contingent upon the successful completion of a background screen
- Strong customer service skills
- Ability to work in a fast-paced environment; work with a sense of urgency
- Ability to follow oral and written instructions
- Ability and willingness to work at least 50% of events at Werner Park, including nights, weekends and holidays
- Ability to work outside in all weather conditions including; cold, wind, rain and heat
- Ability to walk up and down stairs and stand for long periods of time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
