Organizational Overview:
The New Hampshire Fisher Cats are the Double-A affiliate of the 2025 American League Champion the Toronto Blue Jays. As New Hampshire's only professional sports team, the organization serves as a community champion for the City of Manchester and State of New Hampshire while delivering high-quality, family-friendly entertainment.
The Fisher Cats are seeking a hardworking, dependable, and self-driven individuals who are motivated to make Delta Dental Stadium the most entertaining experience in the Eastern League and uphold its fan-voted reputation as "Best Ballpark."
Position Summary:
We're seeking enthusiastic and reliable Game Day Staff members to deliver exceptional experiences to every guest who visits Delta Dental Stadium. As a Game Day Staff member, you'll serve as a front-line representative for the New Hampshire Fisher Cats, helping us maintain our reputation as the "Best Ballpark" in the Eastern League. Available positions include: Parking Attendant, Ticket Taker, Usher, Mascot Handler, and Kids Area Attendant.
Essential Duties and Responsibilities:
Usher-
- Provide outstanding customer service throughout the ballpark
- Monitor assigned seating sections for safety hazards and seating issues, reporting concerns to supervisors
- Verify tickets for correct date and seating location
- Welcome guests and assist them to their assigned seats
- Patrol aisles every half inning to maintain guest safety and satisfaction
- Stay alert for foul balls and flying objects that may enter seating areas or the field
- Maintain ticket integrity by monitoring unauthorized seat changes
- Communicate ballpark policies to guests as needed
- Report guest incidents to supervisors and complete incident reports when requested
- Conduct thorough end-of-game searches for lost and found items in designated areas
Ticket Taker-
- Collect and scan tickets from guests entering Delta Dental Stadium
- Verify ticket accuracy and authenticity
- Provide directions to various stadium locations
- Deliver excellent customer service to all ballpark guests
- Monitor assigned area for safety hazards and guest incidents
- Communicate ballpark policies to guests as needed
Parking Attendant-
- Deliver exceptional service to patrons before, during, and after events, striving for 100% positive interactions
- Accurately handle cash transactions and provide change in a fast-paced environment
- Conduct regular surveillance rounds of parking lots and perimeter areas
- Maintain professionalism and composure in all situations
- Report safety, maintenance, and personnel concerns to supervisors
- Complete daily log sheets and documentation as required
Mascot Handler-
- Accompany Fungo during all game day duties and appearances
- Facilitate photo opportunities, autograph signings, and enhance overall guest experience
- Serve as the "eyes, ears, and voice" for the mascot performer, maintaining awareness of game progression, in-game activations, stadium navigation, fan requests, and potential hazards
- Manage mascot supplies including autograph cards, t-shirts, and props
- Support mascot performer with preparation and execution of on-field skits, routines, t-shirt tosses, and other game day entertainment
Kids Area Attendant-
- Supervise and facilitate Kidzone stations and activities, ensuring a safe and engaging experience for children of all ages
- Assist with setup and breakdown of Kidzone area before and after games
- Accurately handle cash transactions and provide change in a fast-paced environment
Requirements:
- Must be at least 16 years of age.
- Authorized to work in the United States.
- Successfully pass a Background Investigation.
- Must be willing to work flexible hours, including working game nights, weekends, holidays, and special event nights as needed.
- Must have reliable transportation to and from Delta Dental Stadium
Physical/Environmental Requirements
- Will require weekend and evening work.
- Employee will be exposed to inclement weather of varying degrees.
- While performing the duties of this job, the employee is regularly required to stand for long periods of time and go up and down stairs
Job Title: Gameday Staff
Location: Delta Dental Stadium – Manchester, NH
Position Type: Part-Time, Seasonal (Late March – Mid-September)
Pay Rate: $12/hour
Equal Opportunity Employer
The New Hampshire Fisher Cats are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
