Department: Ticketing & Revenue Operations
Reports To: Sales Department
Duration: Seasonal
Compensation: Paid hourly
Position Summary:
The Box Office & Ticket Sales Intern plays a key operational and customer-facing role within the club’s ticketing and revenue operations. This position supports walk-up sales, account management, group sales outreach, and game-day ticket booth execution.
Key Responsibilities:
- Assist with walk-up and advance ticket transactions using the team’s POS/ticketing system
- Support will-call distribution, season ticket pickup, and digital ticket troubleshooting
- Provide customer service related to seat options, pricing, group packages, and accessibility needs
- Participate in outbound sales campaigns (email, phone, and onsite outreach)
- Update ticketing records, sales logs, and tracking reports
- Assist with group reservations, youth leagues, corporate packages, and community ticket programs
- Conduct basic market research on potential ticket buyer segments
- Help manage game-day ticket booth operations to ensure efficient flow and positive guest experience
Preferred Qualifications:
- Strong customer service and communication skills
- Interest in sports sales, ticketing, or customer experience
- Comfortable in a fast-paced, public-facing environment
- Accuracy in data entry and transaction handling
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
