Ticket Operations Supervisor

POSITION SUMMARY:

Supervisors the day-to-day operations of the ticket office during both game and non-game days with focus on phone representatives.  Assists with Employee, Player and Umpire tickets. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Ticket Operations

• Supervises part-time Ticket Phone staff:  schedule shifts and break times; monitor the quality of service; review and approved timecards in UKG ensuring accuracy and timely reporting, provide training and information to help provide clear and accurate communication with fans.  Coach, mentor and develop team members.
• Helps supervise part-time window staff. Providing not only guidance and direction for staff, but also assist with elevated customer service situations.
• Helps hire, train and provide support for all part-time Ticket Operations staff, including Lead Representatives.
• Interview/hire potential candidates for part-time employment.
• Share in pre-game briefings with staff.

Employee/Player/Umpire Tickets         

• Oversee full and part-time employee online ticket process as well as coaches. Includes keeping an up-to-date list of employment status and making sure each employee has their appropriate access.
• Oversees day-of-game player and umpire tickets.
• Works with Ticket Technology to have employee ordering process setup online and proper allocation of holds.
• Provides monthly CompTix report to finance, detailing player and staff taxable ticket requests.
• Assist with the supervision of the Production Room and 303-Rockies customer service staff.

Other Duties/Responsibilities

• Read and reply to emails received on the RockiesTix e-mail account.     
• Ordering of supplies and staff uniforms.
• Assist with Vault Operations, including making deposits when needed.
• Assist with preparation and presentation for the annual Re-Orientation meeting with the part-time staff.
• Process group tours and generate monthly tour reports.
• Provide technical support to Team stores on ticket system.
• Reconcile FedEx bill and charge each department accordingly.

JOB QUALIFICATIONS:               

• Scheduling experience is helpful.
• Minimum of four years of ticketing experience. Minimum of one year in a supervisory capacity.
• Working knowledge of Archtics and HOST ticket system.
• Strong background in Microsoft Office applications (Word, Excel, PowerPoint).
• Detail oriented, dedicated to the organization, and possessing strong customer service skills.
• Must work well in a group atmosphere and with a wide variety of individuals.

SUPERVISORY RESPONSIBILITIES: 

• This person supervises the following position and or departments: 5 part-time phone representatives

WORKING CONDITIONS/WORK SCHEDULE:

• The employee is required to work every Rockies home event, including concerts/special events, nights, weekends and some holidays. Number of hours per week range from 40-50.  In-season, position could require working all seven days in a week.  Off-season, schedule is normally Monday-Friday, 8-5.
• Prolonged periods of sitting at a desk and working on a computer, but also requires times of standing/walking of up to 8 hours.
• Must be able to lift and carry 20 pounds.
• Punctual attendance.

Compensation and Benefits:

The base salary range for this full-time position is $64,000 to $69,000. As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills, and any other factors the Colorado Rockies consider relevant to the hiring decision for this position.

In addition to the base salary, the Club believes in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to, Medical, Dental, Vision, 401(k) with employer match, generous vacation and holiday program, employee parking, employer provided game tickets to home games, onsite fitness classes and experiences, employee discounts on merchandise, and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

Application Process:

• Applications will be reviewed on a rolling basis but must be received by January 9th.
• The estimated time to complete the recruitment process will be by February 15th.

EQUAL OPPORTUNITY EMPLOYER: 

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.