Representative, Suites & Party Facilities

POSITION SUMMARY (PURPOSE OF POSITION):

• Assist with the everyday operations of the Suites & Party Facilities Department. Includes, but is not limited to, processing ticket orders, customer service, sales support and game day operations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Processing Suite & Party Facility orders which includes seating, invoicing, payment, printing and shipping tickets
• Collaborate with Outbound & Inside Sales to provide ongoing service support
• Serve as a point of contact for the Suites and Party Facilities hotline, processing ticket sales, handling client questions, fulfilling special requests, and responding to voicemails
• Respond to emails received through the Suites & Party Facilities general inbox
• Communicate with the Aramark catering department to ensure facility reservation accuracy and quality game day customer service
• Manage ticket printing requests, FedEx shipments and maintain shipping records
• Maintain accurate and up-to-date reservation information within Microsoft Teams 
• Create digital and printed client door signs for each suite and create company picnic signs for each picnic
• Assist with the Suite & Party Facilities set-up for each game
• Assist with closing of picnic areas and of suite level at conclusion of games
• Provide excellent customer service to all clients including visiting suites on game days
• Must be able to interact effectively with all internal departments and represent the Colorado Rockies Baseball Club in a professional manner at all times
• Perform additional duties and responsibilities as assigned to support departmental operations

JOB REQUIREMENTS: 

• College degree preferred
• Expert in customer service, time management and organization
• Proficient in written and oral communication
• Consistent, punctual and regular attendance
• Professional image and demeanor
• Strong ability to work well with co-workers and supervisors in a team environment
• Willingness to work non-traditional hours, especially during the season

WORKING CONDITIONS/WORK SCHEDULE:

• Moderate physical requirements
• Traditional hours during the off-season, 8:00 a.m. – 5:00 p.m.
• Non-traditional hours during the season, including nights and weekends.
• Required to close the suite level on game nights (must stay minimum thirty minutes following end of game).

SUPERVISORY RESPONSIBILITIES:

• Ensure quality customer service on game days. This includes assisting game day staff with client questions and concerns, and upholding all suite level rules and regulations
• Ensure all Suites & Party Facility areas are open and closed at appropriate times, properly staffed and special client requests are fulfilled

Salary and additional compensation:

• The base salary range for this full-time position is $48,000 to $50,000. As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills, and any other factors the Colorado Rockies consider relevant to the hiring decision for this position.
• In addition to the base salary, the Club believes in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to, Medical, Dental, Vision, 401(k) with employer match, generous vacation and holiday program, employee parking, employer provided game tickets to home games, onsite fitness classes and experiences, employee discounts on merchandise, and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

Application Process:

• A cover letter and resume are required to be considered for this position. Please ensure that your cover letter is no longer than one page and highlights your experience and interest in the role. We ask that your cover letter authentically reflects your personal experience, with minimal reliance on AI or language models.
• Applications will be reviewed on a rolling basis but must be received by January 9th, 2025. Please note that this is just an estimate, and the posting may be removed or extended at any time.
• The estimated time to complete the recruitment process will be by February 17th, 2025
• A note for Colorado Rockies employees:
• Please  apply via the internal job board in UKG by following these prompts: MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
• If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application. 

EQUAL OPPORTUNITY EMPLOYER:

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

• 3

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.