Part-Time Customer Service Representative, Group Sales

POSITION SUMMARY:

As a Customer Service Representative with the Colorado Rockies, you will provide administrative and customer service support to the Group Sales team. This position assists with daily office operations and client communication while helping execute group events and theme days during the season to deliver an outstanding experience for our guests.

ESSENTIAL DUTIES:

General – Office Duties (Approximately 70% of duties)

• Assist Group Sales department with day-to-day operations

• Produce emails to send to clients
• Print and ship tickets to Group Sales accounts
• Create invoices and receipts for clientele
• Process individual ticket additions, exchanges and returns
• Process credit card payments, applying payments to specific events and line items

• Handle various types of incoming calls, take messages, and monitor phones when needed
• Compile various reports for theme days and programs
• Other duties as needed

General – Game Day Operations (Approximately 30% of duties)

• Assist in 35+ game day events/themes/programs

• Work closely with Manager, Account Executives, and Representatives to plan and execute events
• Provide excellent customer service to clients
• Various other game day responsibilities as needed

JOB QUALIFICATIONS (JOB SPECIFICATIONS):          

• Proficient in Word, Excel, and PowerPoint
• Responsible individual with consistent work ethic

• Excellent customer service skills and attention to detail
• Excellent time management, communication and interpersonal skills
• Some physical requirements (lifting boxes, standing/walking for long periods)
• Consistent, punctual, and regular attendance
• Professional image and demeanor
• Strong ability to work well with co-workers, supervisors and other departments in a team environment

WORKING CONDITIONS/WORK SCHEDULE:

• Working 35+ home games including weekdays and weekends
• Office hours will fluctuate: Monday thru Friday between 8am to 5pm – adjusted to accommodate game day responsibilities

• 40 hours per week in-season (April – September) 
• Total hours not to exceed 1,450 in a calendar year (January – December)

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods (up to 4-6 hours per shift) in a stadium environment
• Ability to lift and carry up to 25 lbs. (e.g., event materials, boxes of promotional items)
• Ability to bend, reach, stoop, and climb stairs as necessary to navigate the stadium
• Ability to work in outdoor conditions, including exposure to various weather conditions such as heat, cold, and rain
• Ability to communicate effectively in a noisy environment with large crowds
• Manual dexterity to operate a computer, phone, and other office equipment

SALARY RANGE:

• $19.29 per hour. This is a temporary status, seasonal position not eligible for all company benefits.

APPLICATION PROCESS:

• A cover letter and resume must be submitted in order to be considered for this position. Please submit a cover letter in the document tab in addition to your resume. 
• Applications will be reviewed on a rolling basis but must be received by January 9th, 2026
• The estimated time to complete the recruitment process will be by February 17th, 2026
• A note for Colorado Rockies employees:
• Please  apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
• If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application. 

EQUAL OPPORTUNITY EMPLOYER:

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.