Position Overview
The Director of Stadium Operations & Food and Beverage is responsible for the overall management, maintenance, and event-day execution of The Tri-City Chili Peppers, with a dual focus on delivering an exceptional ballpark experience and leading a profitable, high-quality food and beverage operation. This role oversees facility operations, game-day logistics, concessions, premium hospitality, and health & safety compliance. The ideal candidate is a hands-on leader with strong operational expertise, exceptional people-management skills, and a guest-first mindset.
Key Responsibilities
Stadium Operations
- Oversee all aspects of stadium operations, including maintenance, housekeeping, grounds coordination, and event logistics.
- Develop and implement operational plans for baseball games, and non-baseball events that the Chili Peppers are coordinating or assisting with.
- Manage facility upkeep, including preventative maintenance schedules, repairs, vendor coordination, and capital improvement projects.
- Ensure compliance with CPL, and local regulations, including safety standards, fire code, ADA requirements, and emergency procedures.
- Supervise operations staff which includes summer interns.
- Prepare and manage the stadium operations budget, focusing on cost control and efficient resource allocation.
- Maintain inventory control of stadium equipment, supplies, and operational materials.
- Lead game-day setup and breakdown, working closely with baseball operations, promotions, and ticketing departments.
- Develop and implement policies and procedures to ensure a consistently clean, safe, and welcoming environment for fans, players, and staff.
Food & Beverage Leadership
- Direct all food & beverage operations, including concessions, the beer garden, and suites.
- Establish high standards for food quality, service speed, guest satisfaction, and cleanliness.
- Manage menu planning, product selection, pricing strategies, and seasonal offerings.
- Develop relationships with suppliers and negotiate contracts for food, beverage, equipment, and services.
- Maintain all health department and food safety compliance standards; conduct regular inspections and staff training.
- Create staffing plans and oversee hiring, scheduling, training, and performance of F&B personnel and supervisors.
- Forecast demand, manage food/beverage inventory, and monitor cost of goods sold (COGS) to ensure profitability.
- Work with marketing and sponsorship teams on specialty items, theme-night offerings, and revenue-generating promotions.
- Analyze sales data to optimize offerings and improve revenue per cap.
Qualifications
- Bachelor’s degree in Sports Management, Hospitality, Business, or related field preferred; equivalent experience considered.
- Experience in stadium/arena operations, facility management, or large-scale food & beverage management.
- Experience in Minor League Baseball or other sports/entertainment venues strongly preferred.
- Proven leadership experience managing both full-time and seasonal teams.
- Strong knowledge of food safety standards, concession operations, and inventory management systems.
- Excellent organizational and time-management skills with the ability to handle multiple priorities.
- Comfortable working long hours, nights, weekends, and holidays during the season.
- Strong communication and relationship-building skills for working across departments and with external partners.
- Ability to troubleshoot operational issues quickly and effectively.
- Proficiency with POS systems, facility management systems, and Microsoft Office suite.
Physical Requirements
- Ability to stand and walk for extended periods during events.
- Ability to lift up to 50 lbs as needed.
- Ability to work in varying weather conditions.
Compensation & Benefits
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development
- Complimentary or discounted team merchandise
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
