Ticketing Department Internship
Department: Revenue
Location: Cincinnati, Ohio
Reports To: Ticketing Department Management
FLSA Status: Hourly, Non-Exempt
Job Created Date: 9/18/2025
Last Reviewed Date: 9/18/2025
Job Summary:
The Cincinnati Reds Ticketing Department is seeking team-oriented individuals to fill a variety of internship roles for the 2026 regular season. Internship requires working both gamedays and non-gamedays throughout the regular season. Internships will begin in March of 2026 and will run through September 2026. Internship roles include the following:
- Ticketing Department Office Internships:
- Single Game Ticketing
- Group Sales
- Premium Sales
- Retention/Season Sales
- Ticket Operations
- Consumer Clubs
- Ticketing Department Gameday Internships:
Employees are expected to follow all Cincinnati Reds policies and procedures, serve as positive role models, and manage their workload effectively. This includes demonstrating flexibility, prioritizing tasks efficiently, and meeting departmental productivity standards.
Minimum Requirements:
Education | Currently pursuing, or have achieved, an undergraduate or graduate degree.
Experience | Previous work or volunteer experience in customer-facing roles. Experience assisting with or participating in large scale events Demonstrated ability to work in a team setting Experience handling unexpected challenges and providing on the spot solutions.
Skills | Collaborative: enthusiastic about helping others and proud of team success Adaptable: ability to learn quickly, adapt to changing situations and resolve guest issues in real time Accountable: willingness to accept responsibility for actions
Preferred Qualifications:
Education | Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business, or related field preferred.
Experience | Proficient with ticketing software including ProVenue. Must have knowledge of Microsoft Office applications and internet applications. Prior background in sports management. Experience in business to consumer sales. Experience in client entertainment.
Skills | Communication: excellent oral and written communication skills Attitude: consistently positive person who reacts well to change and offers solution- based feedback Work Ethic: regularly exceeds expectations pertaining to role, inspiring others to work harder Passionate: ambitious and committed to the sports sales field
Primary Job Duties & Responsibilities:
Execute sales inside the ballpark on game days for ticket packages and Consumer Club memberships. | 25%
Work within Tickets.com ProVenue and Microsoft Dynamics CRM software. | 25%
Provide a high level of service utilizing RedsWay training for all customers by performing in seat-visits, assisting with guest services & staffing the VIP Ticket Concierge. | 25%
Assist in event operations including VIP Programming, Post-Game Concerts, Group Programming and Season Ticket Member & Consumer Clubs Events. | 20%
Perform other duties as assigned. | 5%
Reporting Structure:
This role reports directly to Ticketing Department Management
Development Path & Next Role & Requirements:
Next Role: Performance based
Physical Requirements:
- Occasionally required to sit
- Standing for long periods of time
- Use hands, reach with hands and arms, talk and hear
- Light lifting/carrying to assist with event preparation, up to 40 pounds
- May be exposed to weather conditions prevalent at the time
- Noise level in the work environment is usually moderate
- Willing to conduct business during non-traditional hours, utilizing games and events (including evenings and weekends) to interact with clients and prospects
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
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