Suite Ambassadors
Department: Ball Park Operations
Location: Cincinnati Ohio
FLSA Status: Non-exempt
Job Summary
The Suite Ambassador position supports Ball Park Operations by controlling access to the Suite Level, Terrace Suites, Frontgate Outdoor Luxury Suite, Boone County Bourbon Press Club, and Lexus Diamond Club. This role is critical to ensuring that the correct Guests are able to access these premium spaces.
Minimum Requirements
Education: Must be 18 years old
Experience: None Needed
Skills: Friendly, positive, willingness to work
Preferred Requirement
Education: High School Graduate or GED
Experience: 1-2 years of customer service or event staff
Skills: Friendly, positive, willingness to work
Primary Job Duties & Responsibilities
Duty % of Time
Greeting Guests and Scanning Tickets: 70%
Checking suites prior to gates open to check cleanliness or IT issues: 10%
Providing directions and locations of amenities: 10%
Working with Food and Beverage Provider to ensure amenities and services meet guest expectations: 10%
Reporting Structure
This role reports directly to the Suite Ambassador Supervisor and Director of Guest and Event Operations.
Physical Requirements
- Ability to stand for extended periods
- Lift up to 25 lbs occasionally
- Exposure to outdoor environments, including heat, cold, rain, wind, direct sunlight
- Must be able to work 41 Reds Home Games and other large events
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
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