Special Event Sales and Service Coordinator
Department: Revenue – Special Events
Location: Cincinnati, Ohio
Reports To: Director of Special Events
FLSA Status: Hourly, Non-Exempt
Job Created Date: 9/16/2025
Last Reviewed Date: 9/16/2025
Job Summary:
The Special Event Sales and Service Coordinator will be dual-focused role responsible for selling and coordinating private and internal events at Great American Ball Park. This individual will play a key role in managing event sales inquiries, coordinating site visits, and providing exceptional service throughout the planning and execution of special events. The ideal candidate is a proactive and detail-oriented professional who excels at building client relationships, supporting sales efforts, and ensuring seamless event coordination from start to finish.
Employees are expected to follow all Cincinnati Reds policies and procedures, serve as positive role models, and manage their workload effectively. This includes demonstrating flexibility, prioritizing tasks efficiently, and meeting departmental productivity standards.
Minimum Requirements:
Education | Bachelor’s Degree required
Experience | 1+ year of experience in event sales, outbound sales, or business development.Experience coordinating meetings, conferences, or special events, including logistics and vendor management.
Skills | Strong organizational and multitasking abilities in a fast-paced environment.Excellent verbal and written communication skills and active listening capabilities.Proficiency in Microsoft Office Suite and CRM software.
Preferred (Desired) Qualifications:
Education | Bachelor’s degree in Business, Hospitality, Marketing, or a related field.
Experience | 1+ year of experience in event sales, outbound sales, or business development.Experience coordinating meetings, conferences, or special events, including logistics and vendor management.
Skills | Attitude – Consistently positive person who reacts well to change and offers solution-based feedback
Integrity – Always makes ethical choices and does the right thing. Good decision maker.
Forward/Innovator Thinking – Consistently developing ways to find new business and create new processes for department.
Time Management – Able to balance workload with a dual-focused role.
Coachable – Eager to learn, willing to admit & correct mistakes, & proactively looks for ways to grow.
Passionate – Ambitious, self-motivated, and committed to the hospitality field.
Communication – Strong written and oral communication skills with an emphasis on clarity. Provide accurate, thorough information with limited time for preparation.
Leadership - Demonstrate effective leadership abilities & decision making as it pertains to event staff and clients.
Primary Job Duties & Responsibilities:
Event Sales: Manage incoming special event inquiries via email and online platforms. Schedule and conduct meetings, site visits, and follow-up calls to convert leads into booked events. Actively prospect and build a pipeline of new clients through outbound calls, networking, and relationship-building. Prepare and maintain sales collateral, proposals, and work orders to support the sales process. Collaborate with the sales team and management on the development and execution of targeted sales campaigns. | 50%
Event Coordinating: Coordinate and execute events throughout the year, primarily on non-game days, and peak holiday periods. Serve as the primary point of contact for clients, providing personalized service throughout the planning and execution process. Oversee event setup and breakdown, ensuring all elements meet contract specifications and client expectations. Maintain effective communication between the Cincinnati Reds, Delaware North Companies (DNC), SBM, clients, and third-party vendors. Act as liaison between third party vendors to obtain additional nontraditional revenues for the Cincinnati Reds. Provide administrative support including invoicing, record keeping, customer communications, and general office organization. Assist with special projects and other duties as assigned. | 50%
Reporting Structure:
This role reports directly to the Director of Special Events
Development Path & Next Role & Requirements:
Next Role: Senior Coordinator of Special Events
Development Requirements:
- Demonstrates success in ownership and development of assigned tasks and responsibilities
- Strong organizational skills with the ability to manage multiple events and deadlines effectively
- Consistently receives positive feedback from clients, showcasing high levels of service and satisfaction
- Proven ability to collaborate cross-functionally with internal teams and external partners
- Growth in strategic thinking, problem-solving, and decision-making related to event planning and execution
- Readiness to take on increased responsibility in sales, client relations, and event leadership roles
- Great track record of upward communication with leadership
- Strong interest in personal/career growth
Physical Requirements:
- Willing to work events during non-traditional hours (including evenings, weekends and holidays).
- Occasionally required to sit
- Use hands, reach with hands and arms, talk and hear
- Some lifting/carrying to assist with event preparation, up to 50 pounds
- May be exposed to weather conditions prevalent at the time
- Noise level in the work environment is usually moderate
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
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