JOB TITLE: Security Services Ambassador (Seasonal)
DEPARTMENT: Event Operations
ORGANIZATION: Chicago Cubs
REPORTS TO: Manager, Event Security
LOCATION: Chicago, IL
FLSA STATUS: Nonexempt
COMPENSATION: New associate pay rate $16.75 per hour USD
BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?
OUR STORY
THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.
HOW YOU’LL CONTRIBUTE:
The Chicago Cubs Security Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Security Staff members to our teams for our 2026 events season.
If you think you have what it takes and want to be part of the team, apply today!
Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place at the end of January and monthly throughout the summer.
THE DAY-TO-DAY:
- Deliver best-in-class customer service via the Cubs service brand.
- Assist guests with security screening, bag checking, greeting, locating seats and answering questions about Wrigley Field.
- Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”.
- Promote a safe and enjoyable experience, identify, respond to, and report safety risks, inappropriate behavior or medical situations through functional hierarchy.
- Assist in maintaining order and act as on-scene authority in situations where conflict or disorder may arise.
- Use knowledge from trainings and resources available to engage fans and guests to deliver exceptional service.
- Perform additional responsibilities as needed and as directed by supervisory personnel.
- Responsible for adhering to the Chicago Cubs Use of Force policy and utilizing the proper techniques that were demonstrated in appropriate situations
WHAT YOU’LL BRING:
- Demonstrated ability to create unique personal interactions
- Ability to work the minimum number of hours per season including nights, weekends and holidays throughout the year.
- Demonstrated ability to address and resolve conflict including but not limited to verbal and physical tactics
- Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets/IDs and give appropriate directions
- Ability to work the minimum number of events per season including days, nights, and weekends
- High school diploma or GED
- 18 years or older by Opening Day
WHAT SETS YOU APART:
- A passion for Wrigley Field and its unique history
- Demonstrated positive attitude and initiative
- Demonstrated ability to thrive in a team setting
- Ability to work under stress
- Responds well to coaching and feedback
- Prior experience in a security or guest services function
- Prior experience operating metal detection equipment
TOTAL REWARDS:
- Option to purchase a discounted meal on game days
- Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
- Exclusive special events for associates
- Professional development & engagement opportunities
- Rewards & recognition programs
- Access to best-in-class facilities including an associate locker room & break room
- Uniform(s) provided at no cost
* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.
The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
