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Season Ticket Service Representative - Chicago Cubs (Chicago · IL)

Chicago Cubs jobs
Sports Jobs in Chicago · IL
Ticket Sales and Services: Client Retention/Customer Service
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JOB TITLE: Representative, Season Ticket Service  
DEPARTMENT: Ticket Service 
REPORTS TO: Assistant Director, Ticket Service
FLSA STATUS: Full-time | Non-Exempt

ROLE
This position is primarily responsible for managing, retaining and growing an assigned Season Ticket holder account base through the delivery of superior customer service.

RESPONSIBILITIES
  • Take ownership of an assigned base of Season Ticket accounts and provide a superior level of service
  • Meet and exceed retention goals with assigned Season Ticket holder account base on yearly basis
  • Build strong relationships with Season Ticket holders by fulfilling all required Season Ticket holder touch points via pro-active communication including in seat visits, phone calls, emails, handwritten correspondence
  • Meet and exceed assigned service levels and standards
  • Utilize existing CRM tool to efficiently record and maintain all interactions with clients
  • Handle all Season Ticket holder questions and concerns in a timely manner (within 24 hours) while exhibiting a positive attitude
  • The ability to collaborate with Premier Sales Team to formulate and execute presentations to clients regarding potential Premier opportunities.
  • Perform game day responsibilities including but not limited to in seat visits, handling special promotions, addressing last minute Season Ticket holder needs, etc.
  • Participate in all Season Ticket holder related special events
  • Collaborate with Ticket Sales and Ticket Operations teams to ensure efficient and quality servicing of accounts including invoicing, ticket distribution, complaint resolution, etc.
  • Assist in the creation of new Season Ticket holder benefits and service initiatives
  • Successfully execute monthly account targeting campaigns
  • Actively listen to feedback and share trends

REQUIRED QUALIFICATIONS
  • Bachelor’s degree
  • One year of sales and/or services experience in the sports or hospitality industry
  • Must possess a fan friendly attitude along with a professional demeanor and appearance at all times
  • Must have excellent verbal and written communication skills Demonstrated ability in the areas of communication, time management, prioritization, meeting deadlines and organization
  • Must have the confidence to effectively communicate, maintain and adhere to organizational and departmental policies and procedures
  • Demonstrated ability to work well within a team environment
  • Must possess a work ethic that is inclusive, service focused, innovative and demonstrates critical thought and initiative
  • Ability to work non-standard hours including nights, weekends, and holidays
  • Proficiency with Microsoft Office suite, Pro Venue ticketing system and Salesforce CRM

 PREFERRED QUALIFICATIONS
  • Two to three years of sales experience for a professional sports team
  • Proven ability to multi-task and manage projects on strict deadline

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.