JOB TITLE: Raffle Ambassador - Cubs Charities
DEPARTMENT: Cubs Charities - Fundraising
ORGANIZATION: Chicago Cubs
REPORTS TO: Development Specialist, Cubs Charities
LOCATION: Chicago, IL
FLSA STATUS: Nonexempt
COMPENSATION: New associate pay rate $16.80 per hour USD
BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?
OUR STORY
THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.
HOW YOU’LL CONTRIBUTE:
Raffle Ambassadors play a vital role in fundraising for Cubs Charities while delivering best-in-class fan experiences to guests of Wrigley Field. The ideal candidate will have a desire to give back, be energetic, engaging, passionate, personable, proactive, and welcoming. This position will sell 50/50 (Split the Pot) Raffle tickets to benefit Cubs Charities while creating memorable moments for loyal donors and Cubs fans. Success will be measured via evaluations of Raffle Supervisors, sales revenue, peer and guest feedback and secret shops.
THE DAY-TO-DAY:
- Effectively communicate and sell 50/50 raffle tickets to patrons in and around Wrigley Field during home games
- Represent and market the Cubs Charities brand through positive and enthusiastic sales techniques and fan interaction
- Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”
- Promote a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy
- Use knowledge of Cubs Charities, Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
- Perform additional responsibilities as needed and as directed by Raffle Supervisors
- Deliver best-in-class service through all touch points via the Cubs service brand, “Marquee Moments”
WHAT YOU’LL BRING:
- Demonstrated sales skills
- Demonstrated ability to create unique personal interactions
- Strong verbal and communication skills
- Ability to work minimum number of games per season and non-standard hours, including evenings, weekends, and holidays
- Ability to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time
- High school diploma or GED
- 18 years or older by Opening Day 2026
WHAT SETS YOU APART:
- At least one year of experience working as an ambassador at Wrigley Field, or equivalent experience
- Experience using tablet devices and point of sale software
- An enthusiastic personality exuding a positive attitude that demonstrates initiative, approachability and friendliness
- A passion for Cubs Charities, Wrigley Field and its unique history
- Demonstrated ability to thrive in a team setting
- Ability to work under stress
- Responds well to coaching and feedback
TOTAL REWARDS:
- Option to purchase a discounted meal on game days
- Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
- Exclusive special events for associates
- Professional development & engagement opportunities
- Rewards & recognition programs
- Access to best-in-class facilities including an associate locker room & break room
- Uniform(s) provided at no cost
* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
