JOB TITLE: Parking and Transportation Ambassador (Seasonal)
DEPARTMENT: Event Operations
ORGANIZATION: Chicago Cubs
REPORTS TO: Senior Supervisor, Parking & Transportation Operations
LOCATION: Chicago, IL
FLSA STATUS: Nonexempt
COMPENSATION: New associate pay rate $16.75 per hour USD
BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?
OUR STORY
THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.
HOW YOU’LL CONTRIBUTE:
The Parking and Transportation Ambassador plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. They are energetic, engaging, passionate, personable and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Parking and Transportation members to our teams for our 2026 events season.
If you think you have what it takes and want to be part of the team, apply today!
Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place at the end of January and monthly throughout the summer.
THE DAY-TO-DAY:
- Deliver best-in-class customer service to all guests
- Assist guests by scanning parking passes, greeting and directing vehicles towards parking spaces and answering questions about Wrigley Field offerings and policies
- Safely operate golf carts to transport guests to and from assigned parking lots, following all traffic laws and designated routes
- Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training while upholding the "Wrigley Field Fan Code of Conduct"
- Promote a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy
- Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
- Perform additional responsibilities as needed and as directed by supervisory personnel
WHAT YOU’LL BRING:
- Must be 16 years old or older
- Ability to work outdoors in a variety of weather conditions and effectively adapt to a changing work environment
- Ability to work the minimum number of hours per season (270) including nights, weekends and holidays throughout the year. This averages to be about 45 hours a month
WHAT SETS YOU APART:
- Option to purchase a discounted meal on event days
- Complimentary off-site parking & shuttle transportation to Wrigley Field on event days
- Exclusive special events for associates
- Professional development & engagement opportunities
- Rewards & recognition programs
- Access to best-in-class facilities including an associate locker room & break room
- Uniform(s) provided at no cost
TOTAL REWARDS:
- Option to purchase a discounted meal on game days
- Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
- Exclusive special events for associates
- Professional development & engagement opportunities
- Rewards & recognition programs
- Access to best-in-class facilities including an associate locker room & break room
- Uniform(s) provided at no cost
* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.
The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
