Title: Ticketing Intern

Reports to: Director of Ticket Sales

Overall Responsibility:

Pre-season: Intern will help prepare the ticket system for the season. He or she will be involved with selling season, individual game, and group tickets. The intern will also help manage databases and help coordinate the distribution of digital tickets.

In-season: Intern will help manage all ticket sales and accounts, and will help manage the box office and other game-day ticket operation responsibilities. The intern will become proficient with the ticket system. The intern will also contribute to other areas including merchandise, operations, group sales, and promotions.

Responsibilities:

Set up and break down Box Office, gates, and remote ticket areas
Help run ticketing reports, audit ticket sales, manage databases
Sell individual tickets via phone orders and walk-up orders
Maintain box office during the day
Help the Director manage the box office staff
Help the Director address and resolve customer issues
Pitch in with stadium operations and non-baseball stadium events
Assist full-time staff with office responsibilities and help other departments as needed
Fully understand and abide by all rules and regulations contained within the Greensboro Baseball, LLC Employee Handbook

Qualifications:

Should have a strong desire to work and learn in an event-style atmosphere
Be willing and able to work LONG hours
Have a working knowledge of Microsoft Word, Excel
Be able to learn and use a ticketing software application
Have a positive disposition with fans at all times in person and over the phone
Be able to take initiative and work in an isolated setting (i.e.- Box Office)
Be able to follow directions and work well with others
Be willing and able to help lead and manage other people
Be comfortable with the responsibility of managing cash and credit information
Be extremely detail-oriented
Value organization, customer service, thoroughness, accountability, and fun!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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