Columbia Fireflies
Account Manager- Ticket Sales
Columbia Fireflies - Entry Level
Columbia, SC
Ticket Sales & Service · Ticket Sales · Client Relations/Customer Service
0
5
days ago
About the Columbia Fireflies:
The Columbia Fireflies are a part of Hardball Capital which also owns the Chattanooga Lookouts (AA Cincinnati Reds) and the Fort Wayne TinCaps (A San Diego Padres Affiliate.) The Fireflies began play in the spring of 2016 at Segra Park, in Columbia, South Carolina. The Fireflies are the Class-A, Kansas City Royals affiliate of the Low A East whose season begins in April and concludes in end of August. The franchise was awarded 2024 Single A Organization of the Year.
The Columbia Fireflies are a part of Hardball Capital which also owns the Chattanooga Lookouts (AA Cincinnati Reds) and the Fort Wayne TinCaps (A San Diego Padres Affiliate.) The Fireflies began play in the spring of 2016 at Segra Park, in Columbia, South Carolina. The Fireflies are the Class-A, Kansas City Royals affiliate of the Low A East whose season begins in April and concludes in end of August. The franchise was awarded 2024 Single A Organization of the Year.
Status: Full Time
Reports to: Vice President of Ticket Sales
Reports to: Vice President of Ticket Sales
Position Summary:
Account Manager, Ticket Sales is responsible with the selling of Fireflies Season Memberships, Half Season Memberships, Partial Plan Memberships, Premium Seating, Picnics, Luxury Suites, and Group Tickets of 20 or more people. Additional sales responsibilities include selling our Lexington Health Be Well Picnic Pavilion, BMW of Columbia Balcony, and Concourse Suites.
Account Manager, Ticket Sales is responsible with the selling of Fireflies Season Memberships, Half Season Memberships, Partial Plan Memberships, Premium Seating, Picnics, Luxury Suites, and Group Tickets of 20 or more people. Additional sales responsibilities include selling our Lexington Health Be Well Picnic Pavilion, BMW of Columbia Balcony, and Concourse Suites.
Essential Duties & Responsibilities:
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.
- Prospect new sales opportunities through the sale of Columbia Fireflies Full Season Memberships and Premium Seating.
- Prospect new sales opportunities through the sale of Columbia Fireflies Half Season Memberships and Partial Plan Memberships.
- Sell Columbia Fireflies group ticket packages in our picnic areas through the sale of Picnics, Lexington Health Be Well Picnic Pavilion, BMW of Columbia Balcony, and Concourse Suites.
- Sell individual game luxury suites to businesses and individuals in the Columbia and Midlands community.
- Generates sales opportunities through telemarketing, by making 35 calls a day.
- Build loyalty and develop strong meaningful relationships by setting five face to face meetings a week at Segra Park or out of the office at the businesses or organizations in our community.
- Develop and maintain detailed call logs in Score CRM database for communicating with prospects and customers on a daily, weekly, and monthly basis.
- Disseminate all pertinent information to prospects and customers such as tickets, account information, advisory sheets, health & safety information, and vouchers for all groups in a timely manner prior to the event date.
- Work with the Vice President of Ticket Sales to establish individual sales goals and annual organizational goals.
- Push oneself to change, innovate, and evolve through monthly one on ones with the Vice President of Ticket Sales.
- Must be eager and willing to work with other team members on our staff or within our franchise.
- Be prepared, be present, and actively participate in our Columbia Fireflies Ticket Sales and Service training program.
- Provide world class customer service to all customers and assist them throughout our renewal process.
- Work as needed, extended and/or irregular hours, events which may include nights, weekends, and holidays.
- Assist with inbound phone calls in the ticket office as needed.
- Collaborate with other team members and departments across functions to drive business results.
- Visit clients and work Sales Tables during Fireflies home games/events and attend networking functions such as luncheons, networking events, and community events.
- Keep accurate records for all accounts to ensure all payments are paid in full.
- Coordinate with Food and Beverage team to ensure all orders are delivered on time.
- Other duties as assigned
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and meticulous attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Creative and effective problem-solving skills.
- Ability to respond to problems and to assist clients with a calm, courteous, and helpful manner and attitude.
- Proficient with Microsoft Office Suite or related software.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to effectively present information and respond to questions from customers.
Education and/or Experience:
Associate’s degree (A. A.) or equivalent from two-year college or technical school; or two years related Ticket Sales experience and/or training; or equivalent combination of education and experience. Applicants within market sales experience is preferred.
Physical Requirements:
- Must be able to stand and walk for long periods of time during events.
- Must be able to lift up to 25 pounds at times.
- Must be able to work a variety of hours in order to accommodate business.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
