The Manager, Ticket Operations will be responsible for the strategic planning, implementation, and execution of all ticket operations of the GreenJackets ticket/box office. A key component of this role is to be the direct liaison for all membership and group sales as it relates to the collection of payments and further set up of all accounts in the system.
Essential Duties and Responsibilities
- Will oversee all facets of the ticket operations department for all Stadium events including but not limited to; event build, pricing structure, inventory management, ticket and financial reporting, digital tickets, data collections, analysis, etc.
- Oversee all aspects of renewal process for season tickets including invoicing, inventory management, and distribution of all-season ticket plans.
- Work closely with ticket sales, marketing, corporate sales regarding ticketing and finance for daily, monthly and yearly balances, HR for employee ticketing and event staffing as well as all other departments as it pertains to event ticketing.
- Administer efficient, accurate, and timely reporting mechanisms related to sales activity.
- Upload and administer all events on the ticketing system; ensure the ticketing system records are maintained and accurate.
- In partnership with Director of Ticket Sales/Group Sales, develop and manage department budget goals for operating expenses.
- Work with Director of Ticket Sales/Group on designing ticketing programs including season, groups, mini-packs, coupon and discount initiatives. Present package ideas based on buying trends and quickly and efficiently create packages and offers for ticket sales staff to execute.
- Hire, train, and schedule box office staff and all game day staff with ticket system access.
- Primary contact with team ticketing system and all third-party APIs such as Fevo.
- Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day.
- Provide exceptional customer service to fans at all times.
- Other duties as assigned.
Qualifications:
- A minimum of 3-4 years of experience managing a Ticket Office in a related or similar ticketing environment
- Bachelor's Degree in Sport Management, Business Administration, Accounting, or equivalent is preferred
- Extensive knowledge of Tickets.com
- Strong attention to detail, excellent communication skills, extensive customer service skills
- Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment
- Professional knowledge of Microsoft based programs: Outlook and Excel specifically
- Able to work independently and as an effective team member
- Strong oral and written communication, execution, and analytical skills
- Ability to motivate and maintain effective working relationships with staff and partners
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
