Job Title: Usher/Courtesy Crew
Reports to: Director, Retail Merchandise
Contract Type: Seasonal
Salary Range: $18.50/hour
The San Jose Giants are looking for friendly and enthusiastic members to join their Courtesy Crew Team. Courtesy Crew members are to assist fans throughout the game. General duties/responsibilities may include but are not limited to: providing excellent guest experiences, assisting guests with seats, answering guest inquiries, and creating opportunities to enhance fan experience.
Key Responsibilities:
- Providing guests with excellent service and answering all stadium inquiries
- Help with guest seating
- Actively seek guest interactions to enhance their experience
- Participating in game entertainment segments: dances, contents, and cheers
- Enforcing facility policies and procedures
- Reporting fan issues or concerns; minor crowd control
- Assist with promotional item distribution
- Perform all duties necessary to ensure a safe and enjoyable game
Qualifications:
- Strong customer service, listening, and communication skills
- Ability to handle minor conflicts and uphold policies and procedures
- Availability to work weekdays, weekends, and/or evenings
- Ability to stand and walk for prolonged periods of time
Experience:
- Prior customer service experience is preferred
Job type: Seasonal, part-time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
