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Group Sales Manager - San Jose Giants (San Jose · CA)

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Ticket Sales and Services: Ticket Sales Management
| Job Title | Group Sales Manager
| Department | DBH San Jose
| Main Purpose of Job | Sales
| Reports To | Vice President of Sales
| Hours of Work | As required, Monday to Friday, weekends as needed
| Contract Type / Length | Permanent
| Location | San Jose, USA

Diamond Baseball Holdings 
Diamond Baseball Holdings (DBH) was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation, and investment.  DBH San Jose, the San Jose Giants Professional Baseball Club, is a Class A professional baseball team and have been an affiliate of the San Francisco Giants since 1988. San Jose has won seven California League Championships as a Giants affiliate (2021, 2010, 2009, 2007, 2005, 2001 and 1998) and twelve overall. Excite Ballpark, the home of the San Jose Giants, first opened in 1942 and has seen nearly 8 million fans enter through its gates. 
DBH San Jose is seeking a motivated Group Sales Manager to help lead the company’s Group and Event Sales efforts. This is an opportunity for an experienced seller to help shape the way the team cultivates and sells its biggest events and nights at the ballpark. 
The ideal candidate is someone with prior experience working within sports and event ticket and hospitality sales, with some knowledge developing and leading efforts in sports and entertainment. The candidate will be responsible for quickly standing up sales campaigns to sell high value packages for the ballpark’s largest events and spaces.
The ideal candidate will recognize and adapt to the high-paced, results-orientated environment, bringing new ideas and adapting to what can be a fun and very rewarding opportunity personally, professionally, and financially. 

Essential Duties and Responsibilities
  • Provide overall leadership for group ticket retention, new group ticket sales and service initiatives
  • Development of new leads through lead lists, cold calls, speaking engagements and networking events. Champion of annual revenue growth
  • Build relationships to provide repeat business and excellent customer service
  • Prepare and manage an annual group ticket sales business plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various ticket buying customers
  • Upkeep of group sales reports (Group Sales, Park Packers, Game Log, etc.) and active reporting of sales projections to San Jose Giants management team.
  • Effectively manage various group assets / experiences to maximize group ticket sales at all home games
  • Management of sales representatives including establishment of sales processes, philosophies, and sales culture (example: call logs, meetings, schedules, etc.).
  • Contribute to the upkeep of DBH CRM system and its daily function for sales representatives.  
  • Operations management for group sales areas on game days.
  • Achieve and exceed weekly, monthly, and annual sales goals established by management
  • Act proactively to create opportunities for new business with existing customers

  • Bachelor's Degree - Sports Administration or business field preferred but not necessary
  • Minimum of two (2) years’ experience working in sales with collegiate and/or professional sports team
  • Superior communication skills, collaborative with strong leadership and interpersonal skills
  • Results oriented leader with proven ability to motivate people and maximize revenue production
  • Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams
  • Must be enthusiastic, creative and able to think both strategically and tactically
  • Ability to work in a dynamic, high paced environment
  • Ability to handle multiple tasks at one time
  • Highest level of personal and professional integrity and ethics
  • Strong customer service skills
  • Demonstrated proficiency in Microsoft Office Suite
  • Experience working with ticketing systems preferred (Tickets.Com)
  • Experience working with CRM systems such as Core,, SSB, Microsoft CRM, SCORE, etc.
  • Willingness and ability to work long hours, including holidays and weekends as required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Do you live in the Bay Area, or are you feasibly able to relocate?

  2. Do you have previous experience in ticket or group sales for a sports organization?