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CURRENT JOB OPENINGS -- Opportunities currently available are available within the following categories:

Guest Relations Representative

Washington Nationals
Washington, DC
Technical Services: Technical Support/Help Desk
Summary:

At Nationals Park our team members create experiences so exceptional that long after a guest has left our facility, the experience stays with them. As the premier sports venue in the Nation’s Capitol we set the standard for in game experiences in Major League Baseball. The candidate for this position promotes a positive and professional image at all times and enjoys interacting with guests from various backgrounds. This individual is the main contact between the organization and thousands of our non-season plan holder guests. They are responsible for corresponding with fellow team members, building relationships with our guests, responding to and interacting with guests through our various contact points including email, phone and social media. This individual understands that they directly impact each guest’s experience, and does everything that they can to enhance it while abiding my company policies.
PLEASE BE AWARE: This position is part-time and seasonal. This is not a year-round position.

The Nationals are a military-friendly organization actively recruiting veterans and spouses

Essential Duties and Responsibilities:

  • Provide customer service to all Guests, including; problem-solving, ticket processing, and handling inquiries and requests.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Responds with the highest level of hospitality and kindness when communicating with guests
  • Serve as the organizational point of contact for guest complaints, compliments and issues.
  • Monitor text assist, social media feeds and email inboxes for opportunities to improve the fan experience
  • Relay real time service situations on game days to the appropriate parties for immediate resolution
  • Record and enter into a database all pertinent customer information including; new names, addresses, and all other information considered important to the servicing of customer accounts.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests
  • Required to liaise with Departmental appointees to resolve all issues related to guest inquiries
  • Communicate clearly and professionally
  • Prepare weekly reports on communication activity
  • Ability to multi-task and function under stressful conditions
  • Strong interpersonal skills
  • The ability to log and pass on information with accuracy
Minimum Education and Experience Requirements

  • High School Degree or equivalent military experience and
  • 2-3 years guest relations experience
  • Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Access.
Knowledge, Skills, and Abilities necessary to perform essential functions

  • Ability to interact well with fellow employees and the general public.
  • Effective verbal and written communication and presentation skills; Ability to interact with people of all different levels and backgrounds.
  • Understands how to manage information; knows when to communicate information upward.
  • Understands need for data integrity and pays attention to maintaining accurate and timely data.
  • Nice, warm and courteous.
  • Have strong interpersonal skills and able to provide excellent customer service and hospitality.
  • Maintain a professional appearance and grooming.
  • Must be a team player who is able to work well in a fast paced environment
  • Available to work large non-baseball events throughout the year as needed.
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
Preferred:

  • Previous call center or other high volume contact center experience
Physical/Environmental Requirements

Seasonal: Job requires employee to function in a high activity communications hub with heavy computer interaction. May be required to work in a heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee will be seated 70% of time but will be required to walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Job Questions:

  1. How did you hear about this job?

  2. Are you available to work in Washington DC from March 2018 to November 2018?

  3. Are you available to work between the hours of 8:30 AM and 12 AM?

  4. Are you available to work game day and non-game day events?