Summary:

Provide professional assistance, under the supervision of the Manager, Ticket Fulfillment & Services. Position executes all aspects of the Ticket Office Operations including ticket fulfillment, single game sales and customer service and systems management. This position may require long hours during Mets home stands and other times dictated by the Mets business cycle. 7 days/week and evening availability is mandatory.

Essential Functions:

Provides and maintains a high level of customer service with all ticket holders, staff and general public
Coverage of 507TIXX phones during hours of operations
Assist Ticket Services Representatives and Manager of Ticket Fulfillment & Services with all fulfillment functions such as: mail orders, reprints, troubleshooting Ticket At Home tickets, mailing of single game ticket orders, Interface with Stubhub and trouble shooting of sales problems
Work and supervise the Advance Ticket Windows on off weeks, home stands and on special events
Handle game day-related fan experience issues in accordance with NY Mets policies
Provide a high level of customer service over the phone and in person
Maintain a neat professional appearance
Maintain a neat professional work space

Qualifications:

This position requires cordial and professional manner and previous experience working face to face with customers. Understanding of Tickets.com Ticketing System, StubHub interface, online ticket technologies and a Bachelor’s degree in Sports Management, Business Administration, or equivalent is preferred but not required.

Strong phone presence and effective communication skills
Previous customer service and box office experience desired
Self-motivated with a positive attitude
Proficient with Microsoft Office
Detail oriented
Strong work ethic with a desire to work in the sports industry
Ability to maintain composure under pressure and escalated situations
Ability to work as part of a cohesive team
Bilingual (English/Spanish or English/Mandarin) preferred

Physical Demands:

The position requires the person to sit or stand for very long periods of time during the day and night. This position requires stair climbing into seating areas and some outside work tasks in inclement weather. While performing some of the duties of this job, employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.

New York Mets