The MLBPAA seeks a creative, organized, and resourceful Program Manager to support its Membership and Development Departments. This role will develop and execute programs and events that drive member recruitment, engagement, satisfaction, and donor fundraising.
Essential Duties & Responsibilities:
- Manage membership and development operations, including solicitation and retention of members and donors:
- Cultivate & maintain relationships and provide exceptional customer service to alumni and donors
- Establish and support steering committees.
- Develop and execute membership recruitment and retention strategies with continuous evaluation.
- Enhance and manage membership benefit offerings, including print and digital catalogs.
- Develop, write, and manage annual fundraising campaigns (e.g., annual appeal, Giving Tuesday, year-end, etc.).
- Plan and execute department events and meetings (Career Development Summit, Desarrollo Profesional, annual meetings, etc.):
- Create RFPs, track proposals and draft agreements, and manage contracts as it relates to venues, DMCs, etc.
- Oversee banquet event orders, A/V, hotel room blocks, invitation and guest management, day-of logistics for supporting staff, liaise with sponsors and manage overall vendor relations.
- Coordinate logistics for the MLBPAA Alumni Day Series (reunion events):
- Manage invitations, registrations, RSVPs, event correspondence, day-of materials, banquet event orders, execution of day-of event (set-up/tear-down), and post-event surveys to evaluate.
- Coordinate and implement membership and development communications:
- Coordinate email campaigns using Blackbaud Luminate Online.
- Maintain records in Blackbaud Raiser’s Edge.
- Oversee print communication and work with MLBPAA’s Denver-based print and fulfillment center
- Grow the MLBPAA Clubhouse app for alumni and spouses with engaging content and recruitment efforts
- Manage The Wives Club program
- Cultivate and maintain relationships, manage benefit offerings, including an e-newsletter and events, develop recruitment and renewal strategies, and continuously evaluate to ensure member satisfaction.
- Facilitate bilingual (Spanish/English) communications to engage Spanish-speaking members.
- Assist with general support for Membership & Development departments.
- Ability to travel and work flexible hours as needed.
Qualifications & Preferred Skills:
- Bachelor’s degree in a related field.
- Fluent in Spanish strongly preferred.
- Experience in professional sports, events, or nonprofit settings a plus.
- Experienced with hotel contracts and negotiating, meeting planning and product ordering.
- Blackbaud experience preferred (Raiser’s Edge & Luminate Online) or equivalent.
- Proficient in Microsoft Office Suite.
- Strong organizational and project management skills with attention to detail.
- Excellent presentation and interpersonal skills.
- Self-motivated, collaborative, and able to thrive in fast-paced environments.
- Positive attitude and works well both independently and collaboratively.
- Ability to lift/move event materials and boxes as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
