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CURRENT JOB OPENINGS -- Opportunities currently available are available within the following categories:
Inside Service Representative
Ticket Sales and Services: Client Retention/Customer Service
Reporting to the Manager, Ticket Services the Inside Service Representative is responsible for providing exceptional service to all traditional partial season plan holders as well as renewing them for the next season. This is accomplished by establishing and maintaining relationships through phone conversations and face to face interactions
Essential Duties and Responsibilities:
The primary responsibilities of the position will include making outbound calls to Partial Season Plan Holders through scheduled call campaigns, referrals, group/season ticket sales as well as providing superior customer service and general information. The position is responsible for upgrades and renewals of current Partial Season Plan Holders and requires use of CRM to notate accounts. Additionally, the position supports elements of the Nationals online loyalty program (Red Carpet Rewards) and ticket exchange program. This position also will participate in continuous training that will enable knowledgeable interfacing with the Nationals ticketing platforms.
The Nationals are a military-friendly organization actively recruiting veterans and spouses
Minimum Education and Experience Requirements
Knowledge, Skills, and Abilities necessary to perform essential functions