Overview
Driveline Baseball is seeking an Arizona Operations Coordinator to ensure our athletes, families, and staff experience a world-class training environment every single day. This role sits at the center of our facility’s operations—connecting High Performance, Pitching, and Hitting departments—while driving elite customer experience and operational execution.
You will translate training floor requirements into bookable sessions, manage front desk performance and staffing, resolve customer issues quickly, and maintain a clean, organized, high-functioning facility.
This is an ideal role for someone who thrives in fast-paced environments, loves problem-solving, and wants to play a meaningful part in developing athletes to their potential.
Core Responsibilities
Customer Experience
- Own the registration and onboarding flow to ensure every new athlete gets a world-class first impression.
- Manage and resolve customer requests quickly and professionally to protect trust and retention.
- Communicate clearly with athletes, families, and coaches to ensure a seamless training experience.
Schedule Execution
- Coordinate cross-department schedule needs (HP, Pitching, Hitting, Academy) to avoid conflicts and maximize floor usage.
- Convert staffing and training floor requirements into accurate, bookable scheduling blocks.
- Monitor utilization to meet revenue targets and recommended athlete density.
Front Desk & Staff Management
- Lead front desk operations, including hiring, training, and ongoing performance standards.
- Ensure service excellence across all athlete-facing touchpoints.
- Maintain consistent execution of policies, check-in flows, and general service expectations.
Facility Operations
- Maintain a clean, organized, and safe facility every day.
- Manage vendor relationships, equipment needs, and basic maintenance requirements.
- Ensure the facility operates efficiently and cost-effectively.
Additional Duties & Cross-Department Coordination
- Serve as the key operational bridge between HP, Pitching, Hitting, and Academy staff.
- Actively participate in sales and the sales commission system.
- Collaborate with department heads to ensure staffing and scheduling align with athlete demand and program needs.
- Constantly identify operational gaps, improve systems, and remove friction across the athlete journey.
Qualifications
- 3+ years of experience in operations, sales, hospitality, customer service, or facility management.
- Strong relationships in the local baseball and softball community are strongly preferred.
- Strong problem-solving skills and the ability to manage competing priorities.
- Excellent communication skills and comfort interacting with all levels of athletes, parents, and coaches.
- Highly organized, detail-oriented, and proactive with follow-through.
- Willingness to work evenings/weekends as needed based on training schedules.
What You’ll Love About This Role
- High ownership and autonomy—you're the operational engine and in charge of the first customer impression at the Arizona facility.
- Direct impact on athlete experience and department performance.
- Opportunities for upward growth across Driveline's operations, coaching, or management tracks.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
