Hours:   September 15th – December 31st – Approximately 35 hours per week 

January 2nd – End of Spring Training – Approximately 40 or more hours per week

 

Camelback Ranch-Glendale, Spring Training home of the Chicago White Sox and Los Angeles Dodgers, is hiring one (1) seasonal Assistant Ticket Operations Manager to support its business operations heading into the 2027 Spring Training season.

 

The Assistant Ticket Operations Manager will focus primarily on Box Office Operations including oversight of approximately 15 box office representatives.  Operationally, this team member will be instrumental in overseeing portions of ticket operations, including management of the Home Plate Box Office and providing Guest Services support. This role will also provide sales support including season ticket renewal outreach and communication, driving local sales initiatives including new business outreach.

 

This position will be required to work all Spring Training games. Upon successful completion of certain metrics, and upon the conclusion of the program at the end of the Spring Training season, this position may be eligible for bonus compensation.

This position is paid an hourly rate of $17.50.

·       Effectively communicating via e-mails and voicemails.

·       Learning the ins-and-outs of our ticket system, ProVenue.

·       Operating within our CRM (Score).

·       Receiving training on how to develop, coach, and train the Box Office team.

·       Understanding Camelback Ranch-Glendale and the fan experience to provide a consultative sales approach.

·       Hearing from sports industry guest speakers in various verticals to provide insight into areas including their background, current role day-to-day, and career progression advice.

·       Managing the Home Plate Box Office.

·       Oversight of the Box Office Representatives including:

o   Recruitment

o   Interviewing 

o   Training

o   Scheduling

o   Daily Management

·       Supporting ticket fulfillment (Printing tickets, assisting in season ticket holder benefit offers, etc.).

·       Maintaining accurate and updated customer account records.

·       Managing internal staff ticket requests.

·       Work with numerous non-profits to assist with ticket donation programs including Vet Tix.

·       Responsible for refunding/releasing inventory that has been flagged by MLB.

·       Identifying ticket resellers and working with Director on prevention strategies.

·       Build and maintain offer codes within ProVenue.

·       Process payment plans for groups and season tickets.

·       Supporting ticket sales renewal outreach (season tickets, mini plans, suites, and groups).

·       Acting as primary contact for season ticket holder questions and support from renewals to the end of the season.

·       Building relationships with current customers to ensure retention.

·       Being goal-driven, competitive, and supportive to help our team exceed its ticket sales goals.

·       Effectively communicate by responding to e-mails and voicemails in a timely manner.

·       Maintaining strong knowledge of seating map, ticket hospitality, ticketing system, ticket policies, and facility regulations to effectively sell tickets and meet customer needs.

·       Maintaining accurate and updated customer account records within CRM.

·       Focus on Guest Services and assisting with trouble shooting on a daily basis.

·       Providing superior customer service to customers and prospective customers.

·       Providing digital ticket support with knowledge of MLB Ballpark App and ProVenue Account Manager.

·       Supporting the Director in daily operations and oversight of the department.

·       Escorting guests to various locations throughout facility, as needed.

·       Performing general office duties as required.

 

The physical demands listed below are representative of those that must be met by a team member to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Energetic, friendly, detail-oriented, and able to work in a fast-paced environment.

·       Curiosity to learn and provide feedback to grow our business.

·       Engage with fans and staff in a professional and friendly manner.

·       Previous customer service and sales experience encouraged.

·       Knowledge of Tickets.com (ProVenue) system encouraged.

·       Strong communication skills – both written and verbal – with the ability to present ideas clearly and concisely.

·       Cash handling experience preferred.

·       Ability to work extended hours, nights, weekends, and holidays, as required.

 

All offers of employment are contingent upon satisfactory background screening.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.