Seasonal Position
Hours: September 16th – December 31st – Approx. 35 hours per week
January 2nd – End of Spring Training – Approx. 40 or more hours per week
Camelback Ranch-Glendale, Spring Training home of the Chicago White Sox and Los Angeles Dodgers, is hiring one (1) seasonal Assistant Ticket Sales & Operations Manager to support its business operations heading into the 2025 Spring Training season.
The Assistant Ticket Sales & Operations Manager will focus on two verticals – Box Office Operations and Ticket Sales. Operationally, this team member will be instrumental in overseeing portions of the box office operation, including management of the Home Plate Box Office and providing Guest Services support. This role’s Sales support is responsible for supporting season ticket renewal outreach and communication, driving local group sales initiatives and supporting ticket fulfillment.
This position will be required to work all Spring Training games.
This position is paid an hourly rate of $17.75.
Essential Duties & Responsibilities:
Training:
With a heightened focus on Box Office Operations and Ticket Sales, some of your duties will include:
- Effectively communicating via e-mails and voicemails.
- Learning the ins-and-outs of our ticket system, ProVenue.
- Operating within the SCORE CRM environment.
- Receiving training on how to develop, coach, and train the box office team.
- Understanding the Camelback Ranch-Glendale facility and the fan experience to provide a consultative approach to sales.
- Hearing from various industry leaders that can provide guidance and support as you continue your career post-Camelback Ranch-Glendale.
- Learning how our 2025 ticket sales and operations strategy helps to achieve company goals.
Ticket Operations:
- Managing the Home Plate Box Office, which includes:
- Overseeing up to four (4) Box Office Representatives.
- Supporting ticket fulfillment (Printing tickets, assisting in season ticket holder benefit offers, etc.).
- Maintaining accurate and updated customer account records.
Ticket Sales:
- Supporting ticket sales renewals outreach (season tickets, mini plans, suites, and groups).
- Acting as primary point of contact for season ticket holder questions and support from renewals through the end of the season.
- Building relationships with current customers to ensure retention.
- Being goal-driven, competitive, and supportive to help our team exceed its ticket sales goals.
- Effectively communicate by responding to e-mails and voicemails in a timely manner.
- Supporting B2B lead generation for group categories.
- Maintaining strong knowledge of seating map, ticket hospitality, ticketing system, ticket policies, and facility regulations to effectively sell tickets and meet customer needs.
- Driving local group sales initiatives & growth.
- Maintaining accurate and updated customer account records within CRM.
Miscellaneous:
- Providing superior customer service to customers and prospective customers.
- Providing digital ticket support with knowledge of MLB Ballpark App and ProVenue Account Manager.
- Supporting the Director in daily operations and oversight of the department.
- Escorting guests to various locations throughout facility, as needed.
- Performing general office duties as required.
Requirements & Physical Demands:
The physical demands listed below are representative of those that must be met by a team member to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Energetic, friendly, detail-oriented, and able to work in a fast-paced environment.
- Curiosity to learn and provide feedback to grow our business.
- Engage with fans and staff in a professional and friendly manner.
- Previous customer service and sales experience encouraged.
- Knowledge of Tickets.com (ProVenue) system encouraged.
- Strong communication skills – both written and verbal – with the ability to present ideas clearly and concisely.
- Cash handling experience preferred.
- Ability to work extended hours, nights, weekends, and holidays, as required.
All offers of employment are contingent upon satisfactory background screening.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
