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Atlantic League

Ticket Operations Associate - Summer 2018 Internship

Lancaster Barnstormers
Lancaster, PA
Internship: Internship
The Lancaster Barnstormers are members of the Atlantic League of Professional Baseball, the highest level of professional baseball other than the Major Leagues. Since the league’s inception in 1998, over 30 million fans have attended an Atlantic League game in one of the league’s state-of-the-art ballparks. Located in downtown Lancaster, PA, we are looking for candidates who have a drive for excellence, a passion for their work, and an interest in a career in the sports industry.

Will work closely with the Front Office to assist with individual and season ticket inquiries, general telephone questions, walk-in appointments, and creating an efficient and friendly environment for all fans. Individuals will receive hands-on training of the team’s online ticketing system and assist with daily operations of the ticket office including, but not limited to, working with customers and other duties as assigned.   This is an unpaid position for credit or volunteer experience.

  • Assist in answering telephones in a timely manner
  • Assist with walk-in customers and appointments
  • Assist with the printing of promotional game vouchers and event tickets
  • Maintain an understanding of upcoming events and promotions
  • Engage customers and upgrade individual ticket sales to season plans where applicable
  • Basic data entry
  • Cash handling in a timely manner
  • Handle other duties as assigned 
 Minimum Qualifications:
  • Professionalism, friendliness, a strong work ethic, and an interest in event ticketing 
  • Strong time management, communication, and organizational skills 
  • Proficient in Microsoft Office and Outlook
  • The ability to supply excellent customer service to all clients and fans 
  • Able to maintain a flexible work schedule
Time Frame/Work Schedule (May 2018 – September 2018). Interns are expected to begin their internship at the beginning of their Summer Semester and are expected to stay throughout the duration of the season. Hours are full time (30+) and may vary based on game schedule and regular non-game day office hours. This includes nights, weekends, and holidays. Interns will be required to sign a document with specific start and end dates prior to beginning their internship. 

Candidates must live within commuting distance or have housing in the Lancaster area. Intern Candidate’s resumes will be reviewed once submitted. Interviews will take place in February and will be done on site at Clipper Magazine Stadium in Lancaster, PA. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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