Who We Are

Arizona is the culmination of new people, cultures, businesses, and sports. For people and businesses, settling into a new environment takes time and effort, let alone sports teams. It can take years, sometimes decades, for fans to get behind a new sports franchise. The Diamondbacks took on this task when we were born into the National League in 1998. However, we were quick to captivate the love and attention of Arizonan’s everywhere. As the quickest expansion team in MLB history to capture the sports highest honor, the World Series, we also captured the memories and love of many fans in an incredibly emotional 2001 championship. These types of memories are what we strive to reproduce each season on the field, and in any other association of our brand. Being a part of our fan’s lives is something we cherish and place an enormous value on.

Our Mission

The mission of the Arizona Diamondbacks is to provide industry-leading entertainment in a clean, safe and family friendly environment and to make a positive impact on its fans and civic partners by focusing on team performance, fan experience, financial efficiency, workplace culture, and community contribution.

 In doing so, the organization will consistently compete for championships, treat its customers to quality service and entertainment, invest in its product, employees and fans, and establish and maintain a position of leadership in the community.

Our Culture

As a Team Player you will find that our culture is built on support, respect and trust that leads to a positive and productive work environment.  We value each other's talents and dedication to create a prideful sense of unity. Our unique and versatile mindset allows us to be at the forefront and serve as pioneers and leaders in the industry.  We empower each other to be the best. Our potential is endless, and we will continually strive to be innovative in every facet. Our passion is shown in our commitment to help everyone including our partners, neighbors, fans, and community. We are more than just employees: we are family. 

Position Summary

The Arizona Diamondbacks are seeking personable, motivated, and detail-oriented retail associates to join the D-backs Authentics team for the 2026 regular season and potential postseason games at Chase Field. This role is responsible for operating the D-backs Game-Used Memorabilia Store during home games, delivering a premium fan experience while educating guests on MLB-authenticated merchandise and handling high-value transactions with accuracy and professionalism.

Essential Duties & Responsibilities

• Serve as a knowledgeable ambassador for the MLB Authentication Program, clearly communicating product details, authenticity, and history to fans.
• Accurately handle the sale of game-used and team-issued merchandise, following program requirements.
• Engage with fans to answer questions, provide product recommendations, and enhance the overall in-game retail experience.
• Maintain a clean, organized, and visually appealing retail space throughout each game.
• Support full-time Authentics staff with pricing execution, inventory organization, and merchandising initiatives.
• Assist with restocking, setup, and breakdown of the Game-Used Memorabilia Store on game days.
• Uphold brand standards while delivering excellent customer service in a fast-paced, high-volume environment.

Required Qualifications

• High School Diploma or equivalent.
• Prior experience handling cash and credit card transactions.
• Strong interpersonal and verbal communication skills with the ability to engage a diverse fan base.
• Detail-oriented with solid organizational and multitasking abilities.
• Working knowledge of Major League Baseball teams, players, and game flow.
• Demonstrated sales skills and customer-first mindset.

Preferred Qualifications

• Previous retail, sports, or live event experience.
• Familiarity with collectibles, memorabilia, or authenticated merchandise.
• Ability to quickly learn product details and MLB authentication standards.

Additional Requirements

• Availability to work nights, weekends, and holidays as required by the game schedule.
• Ability to work a minimum of 50% of regular season home games (approximately 40 games between March 30 and September 20).
• Comfortable standing for extended periods and working in a high-energy game-day environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.