Job description:
DUTIES AND RESPONSIBILITIES:
- Ensure guest satisfaction through the highest standards of customer service, anticipating the needs of guests and exceeding their expectation.
- Become educated with all menu items and able to assist guests with questions pertaining to food allergies and sensitivities.
- Provide suggestions and upsells to guests.
- Deliver food and drinks to guests, ensuring expediency and accuracy of each order.
- Follow all proper alcohol service standards including asking for ID (when necessary), maximum quantities of service, and safe alcohol service.
- Restock suites as needed, ensure suites are kept clean and organized.
- Record all transactions via the point-of-sale system and run tabs for guests for the duration of the game.
- Collect the proper money for food and beverage items; process credit cards or determine correct change for guests.
- Account for all transactions; maintain accurate cash count and balance cashout at end of shift.
- Help keep food and beverage items stocked in Skysuites and Skysuite Concessions.
- Deliver food and beverage items from the concourse to guests in the suites.
- Keep Skysuite Concessions clean and organized, sweep/mop as necessary.
- Assist in running food from Skysuite Kitchen to the suites.
- Assist in keeping Skysuite Kitchen clean and organized, wash dishes as necessary.
- Assist other concession staff in their duties.
QUALIFICATIONS:
- Experience in the food & beverage industry.
- Strong communication and listening skills and the ability to communicate with guests and respond to inquiries.
- Ability to provide excellent guest service.
- Effective communication skills: ability to communicate with guests and deliver orders.
- Ability to work effectively with others.
- Ability to multi-task and work efficiently in changing and varying environments.
- Smart Serve certification is required (must be 18+).
- Food Handler’s certification is an asset.
- High energy and ability to work in a fast-paced environment.
- Bilingualism is an asset.
PHYSICAL REQUIREMENTS:
- Ability to constantly stand, walk, bend, reach, and perform repetitive motions.
- Ability to remain standing or climbing stairs for the majority of shift.
- Ability to perform normal lifting of stock up to 30 pounds.
Compensation will be $16 per hour plus tips (can be very lucrative). Please apply ONLY on our website: goldeyes.com/employment. While all applications are appreciated, only those selected for an interview will be contacted.
Job Types: Part-time, Seasonal
Contract length: 5 months
Benefits:
- Discounted or free food
- Store discount
Work Location: In person
