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CURRENT JOB OPENINGS -- Opportunities are available within the following categories:

Event Services Coordinator

Whelan Event Staffing Services
Kansas City, MO
Facility Operations/Event Staff: Facility/Venue Management
You haven’t worked for a Company like ours before! Whelan Event Staffing Services is a crowd management company passionate about stadiums, arenas, convention centers and other event locations nationwide.

What You’ll Do:

An Event Service Coordinator assists with leading and coordinating all aspects of various events within the market. The most qualified individual will come with an undeniable drive to provide the proper support to the Account Manager(s) to ensure success at all large and small-scale events (attendees exceeding 70k) with extra credit for experience supporting successful operations in a stadium setting with a nonexempt workforce.

What You’ve Done:

You have a unique combination of skills, talents and mindset, including:
•             Natural knack for working in a rapidly changing environment that involves a high-volume of incoming/outgoing requests and a validated ability to effectively organize and respond to all inquiries in a timely fashion
•             Demonstrated experience, or a desire to learn, multiple facets of Event Staffing. This includes working with large volumes of people (600+ part-time staff) and between 20k – 70k attendees at any given event
•             Attracted to all aspects of operations activities including, but not limited to: operations planning, qualifying potential business, operational review of events and profitability. Overall responsibility for customer happiness on all installed accounts

Extra Credit:
•             You are bilingual in Spanish / English languages
Position Responsibilities:

•             Assigns work tasks to event supervisors and applicable line level staff and directs work throughout the event
•             Coordinate and conduct on-the-job training through development and improvement of standard operating procedures, which may include orientation to the post, review of orders, routine responsibilities and how to respond to emergency situations or specific client needs
•             Responds to minor incidents (internal or external to the client) that occur, ensuring appropriate action is taken, all reports are properly completed and appropriate parties are notified in a timely manner
•             Identifies issues occurring at events and forward to Assistant Account Manager and Account Manager and/or Client (pending on location of incident) as appropriate. May be responsible for writing a report of the situation or assisting with an investigation as directed. 

•             Responds to client or site emergencies as they arise, including ensuring appropriate communicate to Assistant Account Manager and Account Manager and/or Client (pending on location), Assistant Account Manager and Account Manager and/or Area Manager. Responsible for maintaining positive client/security relationships through frequent team and client contact and support. 
•             Serves as the direct supervisory contact for shift supervisors regarding performance, operations and department needs. Responsible for scheduling, supervising, motivating, coaching and training. Additionally, responsible for evaluating the work performance of direct reports and making recommendations regarding assignments as required
•             Responsible for ensuring all Standard Operating Procedures and training information is being properly maintained and updated and all positions are properly maintained, cleaned and organized 
•             May occasionally assist in the recruitment and retention of staffing levels by aiding Human Resources. 
•             May occasionally perform Security Professional job duties on an as-needed basis

Who You Are:

•             Your friends would label you as an Expert Communicator. You can clearly relay a concise message and can strike conversation with nearly anybody on any day regarding nearly anything
•             Strategy is your middle name. You don’t settle for the black and white, you seek to identify the grey, understand it and use it to your advantage. ‘Difficult’ has never stopped you!
•             You are a positive person and people generally find themselves in a better mood after speaking to you because you’re optimistic and uplifting
•             Above everything else, you’re a problem solver, not a problem creator
•             “That’s not my job” has never been words to come from you

About Us:

If you bring your best we’ll provide:

•             Competitive pay and benefit eligibility
•             A collaborative team that works hard to succeed together

Sound Like You?

Apply today to join the fun tomorrow! We won’t be able to individually reach all applicants, but if we feel this is a strong match, we will be in touch within 2 business days.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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