SUMMARY
The Event Manager is responsible for the overall management and coordination of event functions and applicable staff, volunteers, and third-party services at the 12,000-seat Blue Cross Arena. This includes the collection and disbursement of event information, coordination of facility contract security, sworn security, and contract first aid services. Requires evening and weekend work, possibly in excess of 40 hours per week, and the ability to work flexible hours, including evenings, weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Manage the hiring, training, payroll and scheduling of all Guest Services and Event Security part-time staff and union personnel.

2. Plans and coordinates a variety of facility events, including ice hockey & lacrosse games, family shows, Orchestras, concerts, sports and trade shows, conferences, and banquets.

3. Supervise the performance of the Event Services part-time staff and volunteers.

4. Gather accurate event information, produce event data sheets, and ensure that event setups are accurate for all events. Create floor plans for ticket office scaling and production via AutoCad.

5. Implement and maintain proper scheduling and supervision of contract services for all events.

6. Review and implement policies and procedures for Event Services and make recommendations to Executive Director & Director of Operations for modifications, as necessary.

7. Maintain on-going professional relationships and communication with tenants, user groups, and volunteers.

8. Point of contact for touring, promoter, and other event producers for all event production needs.

9. Monitor and maintain facility compliance with ADA requirements, making appropriate recommendations for services and accommodations.

10. Maintain regular, scheduled office hours, which will include nights, weekends, and holidays.

11. Perform other tasks as assigned.

SUPERVISORY RESPONSIBILITIES
Directly supervises employees in Event Services, including Guest Services and Event Security. Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees and volunteers; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Knowledge of arena and or theatre event operations, event cycles and processes.
2. A basic knowledge of business management practices and procedures.
3. Knowledge of AutoCad and event layout design.
4. Ability to compile and maintain records for payroll, personnel scheduling, and event scheduling.
5. Knowledge of procedures and requirements of the entertainment business to insure good relationships with promoters and performers.
6. Ability to exercise sound judgment and make proper decisions in handling incidents at all types of events.
7. Ability to communicate in a clear and concise manner, both orally and in writing.
8. Ability to properly train all event employees in handling crowds and the general public for the events scheduled at the facility.
9. Proven ability to deal in a professional and cordial manner with the public attending events.
10. Ability to plan, service and supervise a variety of events with the assistance and cooperation of other staff members.
11. Ability to anticipate equipment and other needs for individual events.

EDUCATION and/or EXPERIENCE
1. High school diploma or general education degree (GED); or three years event operations experience in a similar type of facility; or equivalent combination of education and experience.
2. Degree in management or business-related field preferred.
3. Experience working in a computer network environment utilizing Microsoft Word and Excel programs.
4. Knowledge of event production and operations including coordinating events with promoters, pre-event planning, organizing physical facility and staffing.

CERTIFICATES / LICENSES / REGISTRATIONS
1. Applicant must possess current, valid driver’s license.

LANGUAGE SKILLS
1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
2. Ability to write routine reports and correspondence.
3. Ability to deal effectively and courteously with lessees, user groups, their representatives, and the general public.
4. Ability to speak and understand English.

MATHEMATICAL SKILLS
1. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
2. Ability to compute rates and calculate figures such as proportions and percentages.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to remember previously learned material such as specifics, criteria, techniques, principles, and procedures ; ability to grasp and interpret the meaning of material; ability to use learned material in new and concrete situations; ability to break down material into its component parts so that its organizational structure can be understood; ability to recognize casual relationships, disseminate between behavior mechanisms, and identify elements that are relevant to the validation of a judgment; ability to put parts together to form a new whole or proposed set of operations; ability to relate ideas and formulate hypotheses; ability to judge the value of material for a given purpose on the basis of consistency, logical accuracy, and comparison to standards; ability to appraise judgments involved in the selection of a course of action; ability to identify choices and potential outcomes, determine importance of outcomes, combine information to prioritize options and make decision based on best and most important choice.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
2. The employee frequently is required to walk.
3. The employee is occasionally required to sit.

4. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds.

5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high, precarious places.
2. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration.
3. The noise level in the work environment is usually moderate, but there will be cases where the noise level is loud to extremely loud.

SALARY RANGE: $50,000 - $55,000 annually, exempt. (Salary determined by applicable position experience and years of experience.) Annual bonus eligible.

BENEFITS: Employee owned (ESOP), group health coverage for employees and dependents; includes medical, dental, vision, life, disability; 401k, PTO, and Paid holidays.

CONCLUSION
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This is not an all-inclusive list of responsibilities, duties, and skills required of personnel so classified.

VenuWorks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

VenuWorks of Rochester New York