ABOUT US: INGERSOLL THEATERLocated in the vibrant Avenues District of Des Moines, Iowa, the historic
Ingersoll Theater is set to reopen in November 2025 after an extensive restoration. Proudly managed by VenuWorks, this revitalized gem is poised to once again become a cultural centerpiece for residents and visitors alike. The newly reimagined Ingersoll Theater is redefining entertainment with its unique dinner-and-a-show experience. Every performance, whether live theater, a concert, or a comedy show, is paired with a curated dining experience, creating an unforgettable cabaret-style atmosphere.
POSITION SUMMARY
This Business & Ticket Office Manager oversees the overall daily operation of the Ticket Office and event ticketing activities for the venue. This position entails a variety of accounting and payroll responsibilities including accounts receivable, accounts payable, payroll, month-end accounting and other financial functions. The manager will give great attention to detail, coordinating multiple tasks and events while maintaining high standards of customer service.
Work hours and schedule are generally Monday – Friday 8:30am to 5:00pm but will vary according to event schedules and the needs of the department, and may include holidays, evenings and weekends. Attendance at large events in order to guarantee efficient and quality operations will be required.
TICKET OFFICE MANAGEMENT ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Manage the overall operation of the Ticket Office by providing for the sale and accounting of all tickets and serving as the principal venue contact with Ticketmaster. Assure compliance with all service standards, contract provisions and obligations.
- Prepare all ticket builds and event set-ups within the Ticketmaster system for new events accurately, timely, and with attention to detail. Proof-read and send audits for approval with event promoters and organizers prior to events going on sale. Communicate any changes in scaling or gross potential to vested departments.
- Maintain close communication and collaboration with the venue primary tenants to coordinate the programming, processing and distribution of season tickets, group tickets and individual game sales. Monitor and become aware of all special ticket offerings the tenant may institute.
- Process comp ticket requests oversee sponsor & client ticket bank usage and distribute box seat tickets.
- Prepare, staff and supervise the ticket office(s) for daily window ticket sales. Supervise the ticket office personnel including scheduling, training, safety, appraisal and or discipline, and complete payroll entries.
- Assure the proper accounting of all money and tickets for events, including but not limited to: daily balancing of ticket sellers, daily sales reports, daily accounting reconciliations, ticket office accounts receivables, staff overage/shortage logs, and deposits.
- Handle complaints, solve ticket problems and provide customer service to patrons in a fair, professional and courteous manner.
BUSINESS OFFICE MANAGEMENT ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Enter bills into accounting system, monitor for proper approvals and code to general ledger.
- Record bill payments in a timely manner and ensure proper documentation is kept on file.
- Post daily and weekly deposits for ticket sales and food and beverage sales in a timely manner and follow up on any discrepancies or questions.
- Prepare invoices for customers to be distributed by the appropriate department. Initiate collections conversations with management, or customer(s) regarding past-due accounts.
- Complete month-end accounting entries including but not limited to; entering payroll, adjusting inventories to match the physical count, recording expense accruals, recognizing prepaid expenses, and entering event settlements from live entertainment events.
- Process employee payroll on time and through the appropriate channels with strict attention to detail. Manage external time keeping software to ensure accuracy and ease of use and functionality. Maintain general ledger with regard to payroll transactions, including multiple allocations to buildings, departments, and events.
- Complete HR reporting documents and coordinate with the VP of HR and third-party PEO on compliance related projects and submissions. Ensure accurate recordkeeping in accordance with company policy and requirements of third-party PEO.
OTHER RESPONSIBILITIES include but are not limited to the following:
- Coordinate event information between the promoter, facility personnel and the client’s ticketing representative in a timely manner. Manage the communication of ticket sales, announcement and on-sale schedules, as well as price scaling to venue staff.
- Coordinate with the Marketing Department to determine optimal announcement and on-sale dates within standard industry practices.
- Prepare ticket office reports for and assist in event settlements with promoters. Archive event ticket reports, sales and demographic information to establish post-event files.
- Maintain the security of the cash vault and an accurate inventory of all ticket stock.
- Assist with the collection and recording of event trend information, including gross comparison statistics.
- Submit and coordinate the scheduling of Ticketmaster Ticket Alerts and CENs.
- Maintain and regularly update calendars, electronic messaging, marketing pieces and other ticket office materials and equipment with pertinent event information, sales dates, prices, and times.
- Actively participate in executive team and weekly operations meetings. Develop and maintain a harmonious working relationship with all other departments.
- Supervise group sales efforts in a manner that will maximize revenue.
- Obtain new employee documentation including I9 verification.
- Maintain personnel files, coordinate with the VP of HR on personnel issues.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Directly supervise all ticket office staff including ticket sellers and ticket office leads. Carries out supervisory responsibilities in accordance with VenuWorks policies and applicable laws.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.
This position will occasionally require more than a normal 40-hour work week. Must have the ability to work flexible hours, including evenings, weekends and holidays.
This position requires a demonstrated ability to follow directions and complete assigned tasks with a minimum amount of instruction and supervision is essential. Ability to organize workflow and meet established deadlines. Requires skill in meeting and/or exceeding expectations, being articulate with well-developed communication skills and personal poise. This position requires excellent teamwork skills, working cooperatively with others in the accomplishment of joint tasks and common objectives. Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
EDUCATION and/or EXPERIENCE
- Bachelor’s Degree from a four-year college or university in accounting, business administration, public assembly management or marketing; or minimum two years’ related experience and/or training in any aforementioned field.
- Proficiency with MS Office programs including Excel, Word and PowerPoint required
- A minimum of (2) years’ experience with electronic ticketing platforms with preference given towards proficiency in operating Ticketmaster.
- Proficiency in ticket accounting and finance procedures, including record keeping and reconciliation.
- A minimum of (1) year of direct supervisory experience.
- Other combinations of experience and education that meet these requirements may be substituted.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess current, valid driver’s license.
LANGUAGE SKILLS
Ability to read, analyze and interpret instructions, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to engage in public speaking. Ability to speak and understand English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in simple and complex equations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
COGNITIVE SKILLS/REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to remember previously learned material such as specifics, criteria, techniques, principles, and procedures ; ability to grasp and interpret the meaning of material; ability to use learned material in new and concrete situations; ability to break down material into its component parts so that its organizational structure can be understood; ability to recognize casual relationships, disseminate between behavior mechanisms, and identify elements that are relevant to the validation of a judgment; ability to put parts together to form a new whole or proposed set of operations; ability to relate ideas and formulate hypotheses; ability to judge the value of material for a given purpose on the basis of consistency, logical accuracy, and comparison to standards; ability to appraise judgments involved in the selection of a course of action; ability to identify choices and potential outcomes, determine importance of outcomes, combine information to prioritize options and make decision based on best and most important choice.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
1. While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.
2. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel
3. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
4. The employee must regularly lift and/or move up to 25 pounds.
5. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
6. The employee must be able to travel distances on foot quickly and tend to a variety of needs while on site at the venues.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The noise level in the work environment is usually moderate; however, during some events, it can become quite loud.
CONCLUSION
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This is not an all-inclusive list of responsibilities, duties, and skills required of personnel so classified.
VenuWorks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
