SUMMARY
Under the supervision of the Executive Director, this position is responsible for directing all activities for the four VenuWorks‑managed properties of the Fresno Convention Center. This is a hands‑on managerial position involving the administration, planning, budgeting, and leadership of the Operations Department, including back‑of‑house services, conversions, maintenance, engineering, custodial services, housekeeping, security and safety, emergency preparedness, and equipment inventory control.
The position oversees all Operations Department personnel, ensuring effectiveness, efficiency, and adherence to the operating budget. The individual in this role will also develop and update a five‑year Capital Plan annually. This role requires the ability to work long and irregular hours, including weekends and holidays, as event scheduling demands, while serving as Manager on Duty.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Attendance during regularly scheduled hours and available for intermittent on-call shifts during “off-hours”.
2. Oversee the hiring, training, and scheduling of all operational services staff, including cross training to ensure appropriate coverage. Plans and schedules levels of support according to event load.
3. Ensures that all events are properly staffed and executed in a professional manner.
4. Oversees maintenance of the facilities, including development and monitoring of maintenance contracts with third party vendors. Completes, maintains, and processes pertinent paperwork and records and Preventative Maintenance program.
5. Maintains on-going relationships and communication with tenants and public for positive image.
6. Works with the Director of Event Services to ensure all events are coordinated, produced, and executed in a professional manner.
7. Will oversee personnel including set-up, maintenance, housekeeping, and contract labor.
8. Trains, plans, schedules, supervises, disciplines, and assigns full‑time and part‑time employees engaged in preparing for events, meetings, and other assemblies.
9. Ensures an effective, cost-efficient operation by helping to prepare and administer the annual budget.
10. Establishes, reviews, and maintains a system of financial procedures, methods, accounts, and controls records.
11. Maintains logs, records, and provides reports as required.
12. Maintains inventory of equipment and supplies and makes requisition for proper levels of same.
13. Keeps cost records of work performed and makes cost estimates as requested.
14. Establishes, disseminates, and monitors work performance and safety standards and OSHA requirements.
15. Organizes and executes training and safety programs.
16. Available to work irregular schedule as required ensuring proper supervision of events and activities scheduled at the Fresno Convention & Entertainment Center.
17. Develops and implements Emergency Plan and trains facility employees.
18. Attends internal meetings and represents the facility at external meetings as deemed necessary.
19. Checks and verifies all payroll worksheets of personnel under his/her jurisdiction prior to approval of same.
20. Serves as Chair of Safety Committee.
21. Serves as Manager on Duty when required.
22. Performs other tasks assigned by Executive Director.
SUPERVISORY RESPONSIBILITIES
Directly supervise all operation’s management team including housekeeping, setup and lead personnel. Carries out supervisory responsibilities in accordance with VenuWorks policies and applicable laws.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Ability to organize workflow and meet established deadlines.
Work hours and schedule are generally Monday – Friday 8:00am to 5:00pm but will vary according to event schedules and the needs of the department, and may include holidays, evenings and weekends. Attendance at large events to guarantee efficient and quality operations will be required.
This position requires skill in meeting and/or exceeding the expectations, being articulate with well-developed communication skills and personal poise. This position requires excellent teamwork skills, working cooperatively with others in the accomplishment of joint tasks and common objectives. Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
EDUCATION and/or EXPERIENCE
Preferred candidate will possess the following:
1. Four-year degree in operations management, hospitality or business-related field is preferred.
2. Minimum of three (3) years’ experience in operations/hospitality/event management or related field.
3. Other combinations of experience and education that meet these requirements may be substituted.
CERTIFICATES, LICENSES, REGISTRATIONS
Applicant must possess current, valid driver’s license and a current working telephone with a number that can be accessed by management for business contact purposes.
LANGUAGE SKILLS
Ability to read, analyze and interpret instructions, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to engage in public speaking.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in simple and complex equations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Salary Range
$140,000 - $150,000 Annually, Exempt
Benefits
Competitive salary commensurate with experience, plus a generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
Working Conditions
Location: On-site at Fresno Convention Center, Selland Arena, Saroyan Theatre, and Valdez Hall.
Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. While performing duties, employees may be required to work both indoors and outdoors. You must have the physical ability to maneuver around facilities, including walking and/or standing for up to 8-10 hours daily, and using stairs within all four venues. Occasionally required to lift and/or move up to 50 pounds.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
