SUMMARY
This Director position is responsible for the administration, planning, budgeting and direction of the facility operations including front and back of house services, event production, maintenance, engineering, custodial services, security and life safety, emergency preparedness, medical personnel services and equipment inventory control.
Under the supervision of the Associate Executive Director, the Director of Operations provides overall administrative planning, direction and policy to operations department personnel ensuring effectiveness and cost efficiency by controlling the operating budget. This individual will perform responsibilities as required and must be capable of working long irregular hours for an extended period of time as dictated by schedule of events. This position supervises custodial, maintenance, engineering and operations departments and applicable departmental staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensure all events are coordinated, produced, and executed in a professional manner.
2. Oversee personnel including setup and event staffing and contract labor.
3. Plans and coordinates a variety of facility set-ups including family shows, concerts, sports and trade shows, conferences and banquet configurations.
4. Trains, plans, schedules, supervises, disciplines and assigns full- and part-time employees engaged in preparing for events, meetings, or other assemblies.
5. Ensures all physical plant systems within the facility are complete and operating correctly according to performance specifications.
6. Oversees cleaning and maintenance of building, grounds and equipment including the development and monitoring of third-party vendor contracts.
7. Ensures an effective, cost-efficient operation by helping to prepare and administer annual budget.
8. Establishes, reviews and maintains a system of financial procedures, methods, accounts and controls records.
9. Train operations and maintenance supervisors.
10. Develops and implements standard operating procedures for each area of responsibility, including an effective preventative maintenance program.
11. Assures the highest quality service to all tenants by establishing goals and supervising managers.
12. Maintains logs, records and provides reports as required.
13. Maintains inventory of equipment and supplies and makes requisition for proper levels of same.
14. Keeps cost records of work performed and makes cost estimates as requested.
15. Establishes, disseminates and monitors work performance and safety standards and OSHA requirements.
16. Organizes and executes training and safety programs.
17. Develop and implement Emergency Plan and trains facility employees.
18. Attends internal meetings and represents the facility at external meetings as deemed necessary.
19. Checks and verifies all payroll worksheets of personnel under his/her jurisdiction prior to approval of same.
20. Related duties as required or assigned.
SUPERVISORY RESPONSIBILITIES
The Director of Operations will manage and supervise departmental staff directly or indirectly through subordinate managers & supervisors. Responsibilities include the overall direction, coordination, and evaluation of these staff members including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This individual carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Able to work an event-driven schedule including days, nights, weekends, and holidays when applicable.
2. A demonstrated ability to follow directions and complete assigned tasks with a minimum amount of instruction and supervision is essential.
3. Ability to organize workflow and meet established deadlines.
4. Customer Focus: Is dedicated to meeting and/or exceeding the expectations and requirements of internal and external customers. Maintains a professional appearance and presentation.
5. Integrity and Trust: Is widely trusted and is seen as a truthful individual who keeps confidences, admits mistakes, doesn’t misrepresent him/herself and is highly respectful of others.
6. Communication: Consistently exhibits courteous, respectful, non-defensive and appropriate communications. Presents information in a concise and understandable format.
7. Teamwork: Works cooperatively with others in the accomplishment of joint tasks and common objectives. Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
EDUCATION and/or EXPERIENCE
1. Bachelor's degree (BA) from four-year college or university.
2. Three to five years of successful experience in public assembly facilities operation, including front and back of house, life safety & security, event production, HVAC, lighting, plumbing and other public assembly venues mechanical systems, budget management and personnel management, or related experience and/or training; or equivalent combination of education and experience.
3. Experience working in a computer network environment utilizing Microsoft Word and Excel programs.
CERTIFICATES, LICENSES, REGISTRATIONS
1. Must possess current, valid driver’s license and a current working cellphone with a number that can be accessed by building management personnel for business contact purposes.
2. CPR/AED, first aid and forklift operator certification are preferred or obtainable within 90 days of hiring.
LANGUAGE SKILLS
1. Ability to communicate effectively orally and electronically.
2. Ability to read and comprehend instructions, correspondence, and memos.
3. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
4. Ability to write reports, business correspondence, and procedure manuals.
5. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
6. Ability to speak and understand English.
MATHEMATICAL SKILLS
1. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
2. Ability to apply concepts of math on an Excel spreadsheet, calculator, ten key adding machine, or cash register such as discounts, interest, commissions, proportions, and percentage.
3. Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions and decimals.
COGNITIVE SKILLS/REASONING ABILITY
1. Ability to recognize casual relationships, disseminate between behavior mechanisms, and identify elements that are relevant to the validation of a judgment.
2. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
3. Ability to remember previously learned material such as specifics, criteria, techniques, principles and procedures, grasp and interpret the meaning of the material and use learned material in new and concrete situations.
4. Ability to break down material into its component parts so that its organizational structure can be understood.
5. Ability to judge the value of material for a given purpose on the basis of consistency, logical accuracy, and comparison to standards.
6. Ability to put parts together to form a new whole or proposed set of operations.
7. Ability to relate ideas and formulate hypotheses.
8. Ability to appraise judgments involved in the selection of a course of action.
9. Ability to identify choices and potential outcomes, determine importance of outcomes, combine information to prioritize options and make decision based on best and most important choice.
10. Ability to solve complex problems with sensitivity and diplomacy, while displaying decisive executive leadership.
11. Ability to maintain a calm, composed presence in an often fast-paced environment where multiple tasks, events and stimulus may occur simultaneously.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1. Ability to perform the following physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
2. The employee must occasionally lift and/or move up to 50 pounds.
3. Specific vision abilities required by this job include color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; and vibration.
2. The noise level in the work environment is occasionally loud.
CONCLUSION
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This is not an all-inclusive list of responsibilities, duties, and skills required of personnel so classified.
VenuWorks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
