SUMMARY 

The Facility Operations Manager is responsible for the planning, oversight, evaluation and operational needs of all events and activities of workers engaged in event related facility conversions, custodial services, and maintenance.  Completes mechanical reports, preventative maintenance and repair plans, development and coordination of service contracts and projects.  Requires the ability to work a flexible schedule and available outside of normal business hours to respond to HVAC & facility security alarms; may include evenings, weekends, & holidays, in excess of 40 hours per week as event schedule demands. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

1.    Responsible for oversight of all operational areas of facility including plumbing, electrical, HVAC, snow removal, and other systems for the facility.

2.    Hire, train, schedule, supervise, work with, and evaluate skilled and semi-skilled workers engaged in setup, operation, and tear down of event related equipment, maintenance, and custodial services.

3.    Perform daily cleaning, preventative maintenance, and repairs on all building systems.

4.    Daily maintenance work to include carpentry, electrical, refrigeration, plumbing, painting, and other operations duties as necessary.

5.    Maintain a safe, organized, and clean work area.

6.    Manage inventory of equipment, custodial and event supplies. 

7.    Establish and follow preventative maintenance plans. 

8.    Responsible for daily inspection of the physical condition of facility, making changes and repairs as necessary. 

9.    Maintain superior relationships with vendors and users of the facility. 

10.  Efficiently schedule HVAC Lighting and HVAC Systems to meet event and daily operational needs. 

11.  Maintain public areas, service corridors and storage rooms in a clean, safe and efficient manner. 

12.  Be familiar with custodial procedures including MSDS, equipment, proper usage of chemicals and proper personal protective equipment. 

13.  Integrate the conversion and maintenance activities with the customer service and programming activities of the facilities.

14.  Monitor expenses; prepare budgets for labor, consumables, materials and services necessary for conversion, maintenance and custodial activities.

15.  Maintain relationships with various agencies (contractors, fire inspection, elevator, sprinklers, etc) to accomplish compliance with codes and to resolve building maintenance needs and concerns. 

16.  Assign work projects to staff and provide directions to improve methods and productivity.

17.  Analyze event information to meet users’ equipment and service needs, prepare staff schedules and work plans for setup, operation, and teardown crews.

18.  Analyze operations data and recommend building modification, updated equipment, or changes in operating procedures to maximize energy efficiency.

19.  Establish and execute preventive maintenance on all equipment and systems to ensure proper working order and carry out repairs where needed. Develop and maintain necessary records and reports such as equipment and supply inventories, accident and damage reports, monthly expenses and activity reports, and personnel records.

20.  Perform snow removal from doorways/walkways and spread ice melting materials.

21.  Assist in and oversee that maintenance activities are executed in a safe and professional manner.

22.  Customer Focus: Dedicated to meeting and/or exceeding the expectations and requirements of internal and external customers.

23.  Integrity and Trust: Widely trusted and is seen as a truthful individual who keeps confidences, admits mistakes, doesn’t misrepresent him/herself and is highly respectful of others.

24.  Communication: Consistently exhibits courteous, respectful, non-defensive and appropriate communications and presents information in a concise and understandable format.

25.  Teamwork: Works cooperatively with others in the accomplishment of joint tasks and common objectives.  Contributes to a positive work environment, fosters collaboration, and provides a tangible contribution.

SUPERVISORY RESPONSIBILITIES 

Directly supervise employees in the Operations Department.  Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

   Work hours and schedules will vary according to department and event needs and may include holidays, evenings and weekends. Must also be able and available (“on-call”) to respond to HVAC alarms as needed.  Attendance at large events may also be required to ensure efficient and quality operations.

 

    Must possess the ability to communicate effectively both orally and in writing.

Thorough knowledge of methods, practices, equipment and machinery used in setups, operation and teardowns of      general public facility maintenance procedures.

Knowledge and ability to execute safety programs.

A basic knowledge of business management practices and procedures.

 Must have considerable knowledge of the operation of plumbing, heating, ventilation, and other mechanical, electrical and building systems.

Ability to hire, supervise, train necessary staff.

Ability to develop budget recommendations and to prepare and maintain records relative to event labor costs.

Must be able to utilize standard computer systems for both building (HVAC, fire, etc) and administrative (word processing, spreadsheets, etc.) purposes.

Ability to work with minimal supervision, establish priorities, and prepare budgets.