SUMMARY 

The Event Manager is an event centric position that shall coordinate, communicate, and manage multiple tasks and events. Supervise patron services and contracted services while providing great attention to detail maintaining high standards of customer service for all facility users. This position requires the ability to work varied hours/days, including evenings, weekends and holidays as needed. Schedule varies and is subject to change. Shifts and hours are based on event requirements and may require event presence and support.

ESSENTIAL DUTIES include the following. Other duties and responsibilities may be assigned.

1.    Serves as primary point of contact for client upon contract execution through the end of event. 

2.    Provides event management leadership across all departments, maintaining strong organizational and communication systems.

3.    Ensures event management systems are customer centric and efficiently executed both with client and the internal team. 

4.    Assembles accurate event invoices and event information between facility and client.

5.    Provides accurate post-event information to assist with event close-out processes. 

6.    Review and implement policies and procedures for Event Services and make recommendations to Director of Sales and Events for modifications as may become appropriate.

7.    Serve as Manager on Duty for events as scheduled, including nights, weekends, and holidays.

8.    Directly manages FOH staff, including hiring, training, coaching, scheduling of all event services staff. 

9.    Reviews and approves payroll of applicable staff at the end of each pay period, prior to final submission. 

10.  Ensure all departments are provided with event information in a timely fashion and during events make certain all departments and staff are functioning as needed for event success.  

1.    Gathers appropriate information from the client including event type, budgeting, space needs, equipment, technical requirements, event timeline, insurance certificates, catering menus and staffing requirements, confirming event setups and provided services are accurate, meeting client’s expectations for all events. 

2.    Assure all event set-ups are in accordance with safety, fire and health code procedures.

3.    Collaborates in the development and coordination of food and beverage functions with the food and beverage department as it pertains to clients’ needs and expectations.

4.    Monitor event schedules for upcoming events to ensure equipment inventory availability.

5.    Assemble useful post event information to share with staff and client(s) as warranted.

6.    Coordinates the use of contract security, sworn security and contract first aid services as needed. 

7.    Must work well and have high standards of communication with all team members. 

8.    Oversee facility compliance with ADA requirements, making appropriate recommendations for services and accommodations

9.    Attendance during regularly scheduled hours, position will include nights and weekends. 

10.  Perform other tasks as assigned 

SUPERVISORY RESPONSIBILITIES 

Directly supervises event services staff and volunteers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees and volunteers; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. A demonstrated ability to follow directions and complete assigned tasks with a minimum of instruction and supervision is essential. This position must possess excellent verbal, written and interpersonal skills.

1.    A basic knowledge of business management practices and procedures.

2.    Ability to compile and maintain records for payroll, personnel scheduling, and event scheduling.

3.    Knowledge of procedures and requirements of the entertainment business to ensure good relationships with promoters and performers.

4.    Ability to exercise sound judgment and make proper decisions in handling incidents at all types of events.

5.    Ability to communicate in a clear and concise manner, both orally and in writing.

6.    Ability to properly train all event employees in handling crowds and the general public for the events scheduled at the facility.

7.    Proven ability to deal in a professional and cordial manner with the public attending events.

8.    Ability to plan, service and supervise a variety of events with the assistance and cooperation of other staff members.

9.    Ability to anticipate equipment and other needs for individual events.

 EDUCATION and/or EXPERIENCE 

Preferred candidate will possess the following:

1.    Four-year degree in management, hospitality or business-related field is preferred.

2.    Minimum of three (3) years’ experience in hospitality/event management or related field.

3.    Other combinations of experience and education that meet these requirements may be substituted.

4.    Knowledge of event production and operations including coordinating events with promoters, pre-event planning, organizing physical facility and staffing.

5.    Experience and proficiency in all the above essential duties and responsibilities

6.    Proficiency with Microsoft Office Suite and administrative/organizational systems.

CERTIFICATES, LICENSES, REGISTRATIONS 

1.    Applicant must possess current, valid driver’s license. 

 LANGUAGE SKILLS 

1.    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and policies and procedures.

2.    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

3.    Ability to write reports, business correspondence, and procedure manuals.

4.    Ability to deal effectively and courteously with the general public, lessees, user groups and their representatives.

5.    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

6.    Ability to speak and understand English.

MATHEMATICAL SKILLS 

1.    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

2.    Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form;  ability to remember previously learned material such as specifics, criteria, techniques, principles, and procedures; ability to grasp and interpret the meaning of material;  ability to use learned material in new and concrete situations;  ability to break down material into its component parts so that its organizational structure can be understood; ability to recognize casual relationships, disseminate between behavior mechanisms, and identify elements that are relevant to the validation of a judgment;  ability to put parts together to form a new whole or proposed set of operations; ability to relate ideas and formulate hypotheses; ability to judge the value of material for a given purpose on the basis of consistency, logical accuracy, and comparison to standards; ability to appraise judgments involved in the selection of a course of action; ability to identify choices and potential outcomes, determine importance of outcomes, combine information to prioritize options and make decision based on best and most important choice.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1.    Ability to perform the following physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

2.    Ability to manipulate necessary office equipment, computer software and peripherals.

3.    Must be able to work flexible hours including evenings, weekends and holidays.

4.    Must be willing to do considerable travel, including overnight.

5.    Work is classified as light with the requirements of exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.    

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1.    Perform duties in a well-ventilated, well-lighted and temperature-controlled office environment.

2.    Noise level is minimal in daily work environment, but can be very loud during specific events such as concerts, sporting events, monster trucks, etc.