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IT Help Desk Administrator
Sports Facilities Management, LLC
LOCATION: Clearwater, FL
DEPARTMENT: INFORMATION TECHNOLOGY
REPORTS TO: DIRECTOR OF IT
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace year over year and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
This role provides Level 1 IT support primarily for the SFC Support Center. The Help Desk Administrator supports end users on HP laptops and MacBooks, manages onboarding and ongoing LAN support, and provides assistance to deployed Support Center users. The role also coordinates with remote technology vendors that support SFC-managed venues across the country to ensure systems are properly documented, secured, and maintained according to company standards. Exceptional customer service and organizational skills are essential.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
- Serve as the primary contact for IT support at the Support Center, including all hardware and software support for HP laptops, MacBooks, and related peripherals
- Support the onboarding of new team members, including workstation setup, account creation, and basic IT training
- Provide ongoing LAN support and troubleshooting for Support Center staff, as well as remote support for deployed users
- Coordinate with remote technology vendors for SFC-managed venues to ensure compliance with IT standards, timely support, and accurate documentation
- Manage and document help desk tickets, solutions, and recurring issues in the help desk software
- Support and document user account administration across platforms including Azure Active Directory/Entra ID, Apple Business Manager, and other managed applications
- Collaborate with Network Support and vendors on updates, patches, and upgrades
- Maintain inventory records, licenses, and usage for managed systems and products
- Provide customer service-oriented support in all end-user interactions
- Maintain reporting standards for IT costs, assets, and maintenance
- All other duties as assigned
MINIMUM REQUIREMENTS:
- 2 years of experience in help desk or IT support in a client/server environment preferred
- Technical knowledge of Microsoft platforms, Apple and Windows operating systems, and network infrastructure
- Experience supporting HP and Apple hardware
- Strong analytical, communication, and customer service skills
- Bachelor's degree in a related field preferred
- CompTIA and Microsoft certifications preferred
- Experience with user training preferred
TRAVEL REQUIREMENTS:
- Occasional travel to managed venues across the U.S. for vendor coordination or compliance checks
- Travel-related conditions will vary by project
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Perform office tasks including typing, filing, and phone usage
- Sit for extended periods while operating a computer
- Bend, stoop, crouch, climb, stand, pivot, and lift up to 40 pounds as needed
- Limited exposure to physical risk; work is normally performed in a typical office environment
