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ICE OPERATIONS COODINATOR - Davis Center at the Harlem Meer
Sports Facilities Management, LLC
LOCATION: New York, New York
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY
Davis Center at the Harlem Meer is a brand new state-of-the-art recreational facility in New York City's iconic Central Park featuring a 1.25 acre outdoor area which houses an elliptical pool (280' x 120') that converts to a .75 acre public green during the spring & fall and features a full-size ice rink in the winter months. A 34,000 sq ft adjacent building houses locker rooms, public restrooms, and a large indoor gathering space to support all outdoor programming. Described by Manhattan Borough President Mark Levine as "one of the most important parks equity projects for the City in decades", the new Davis Center is the capstone project of the Central Park Conservancy's 40-year effort to restore Central Park and will serve as the hub for recreational and community programming in the area. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Davis Center at the Harlem Meer is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY
The Ice Operations Coordinator will work in coordination with the General Manager to support the overall management and maintenance of the facility. This position provides direction and training to front-line supervisors and part-time team members. This role will work closely with individual leaders of each program as well as other internal departments to successfully accomplish these responsibilities.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Provides support to front-line managers/supervisors to promote compliance with SFM policies and additional applicable laws
- Assist in coordinating daily operations of the ice venue, including ice maintenance, scheduling, and facility operations
- Supports the training and day-to-day guidance of ice resurfacer operators to ensure a safe, skateable ice surface and adherence to operational standards
- Ensure the ice surface is properly maintained, including ice resurfacing, checking for quality, and addressing any issues promptly
- Coordinate the setup and teardown of events, including hockey games, public skating sessions, and private rentals
- Coordinate communications with event or rental owners pre and post event
- Participates in planning/strategic meetings
- Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations
- Coordinate with Maintenance Team Members to address any repairs or upgrades needed for the facility and equipment
- Support proper cash handling procedures
- Supports hiring, training, and education of Team Members on proper safety procedures
- Monitors team schedule
- Assists in maintaining budgets, and exercises control in expense management and facility maintenance
- Promotes company culture and expectations to Team Members
- Oversees proper reporting of inventory
- Serves as MOD as needed
- All additional tasks assigned by management
MINIMUM QUALIFICATIONS:
- 3+ years of experience as an ice resurfacer operator required
- 2+ years of experience in a leadership role in operational management required
- 1 or more years of facility maintenance experience preferred
- Certified Ice Technician (CIT) preferred
- Must be willing to obtain Fire Guard Certification if requested
- Must have excellent interpersonal, project management and problem-solving skills
- Must be a team player
- Must have excellent verbal and written communication skills
- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
- Must be able to work flexible schedules including weekends, nights, and holidays
- Well organized, efficient, flexible, and able to meet deadlines
- Able to cope with many tasks at once and work to tight schedules
- Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Will be required to sit or stand for extended periods of time
- Must be able to lift 50 pounds waist high
- Must be able to work in cold and inclement weather for prolonged periods of time
- May be required to squat, stoop or bend
